[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Exchange 2007 missing messages

Posted on 2014-12-05
1
Medium Priority
?
173 Views
Last Modified: 2014-12-11
I am trying to diagnose what happened to some messages from a users sent item folder.  I am not in bind and I know the solution is to restore the missing items from backup, but I am curious as to what happened and why.  

Details:
Exchange Server 2007
Users client XP; Outlook 2007
User1 (with missing message) 21+GB mailbox more that double any box on my system.
User2 (me)
Archiving (Auto and Manual) are both disabled by group policy.

On User1's machine, Sent Items only went back to 8-1-2013.  User1 does not think he deleted anything prior.  I reset the view in Outlook to make sure it was not a filtering problem.  I had User1 login using web access.  Could not get web access to go back far enough to verify one way or another; it would time out.  I added User1's mailbox to User2's Outlook as an additional mailbox.  It took a few minutes, but all the sent items previous to 8-1-2013 showed up.  At that point I deduced (probably incorrectly) it must be a problem with User1's OST file.  I re-named User1's OST file and let Outlook re-build it.  No luck.  No messages before 8-1-2013.  Back on User2's machine, now the  messages from before 8-1-2013 are missing there also.  Checking the server, his mail box has dropped from 21GB to 14GB.

What made the messages disappear?  If  user1 deleted them, why could User2 see them a full day later?

I feel like I am overlooking something painfully obvious here, but I don't know what.

Thanks
0
Comment
Question by:JeffMCC
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 40484462
Outlook 2007 will have a problem with a 21gb mailbox. If I recall correctly the largest you can use cached mode with is 20gb, therefore it could simply be that you aren't seeing everything because the OST file is full.

My instinct is the data was deleted by something, but because of the problems with the OST file the changes were not replicated back correctly.

Your only option is probably to restore the mailbox to an RSG, then connect it to a recovery account and view the mailbox in live mode, rather than cached. It will be slow, as there is probably a lot of content in the folders. Then either rescue the data you need and/or do some heavy pruning of the mailbox.

Simon.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question