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Windows update on Windows 8.1 64 bit fails everytime with error 8024402f

Posted on 2014-12-05
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Last Modified: 2015-01-09
Ever since mid October my PC with Windows 8.1 Pro 64-bit has been unable to receive Windows update. I've tried every fix I can find on-line, and would really appreciate some help. I've tried the Microsoft Fix-it multiple times, rebooted, stopped and started services, used the Windows troubleshooter multiple times, etc... and nothing has worked. None of the Micorosoft knowledge-base articles have been of any value thus far either. I've even tried removing the last two successfully installed updates thinking that may help, but no luck.
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Question by:Brook_Lane
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LVL 93

Expert Comment

by:John Hurst
ID: 40484038
Follow the Microsoft Article below for the Windows 8.1 Update Readiness Tool (run this) and for DISM.

To run DISM:
Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

Try these two things and then try updating again.
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Author Comment

by:Brook_Lane
ID: 40484057
I'm stuck. The first command ran successfully, however the second fails with an error. I reviewed the error and looked at the referenced URL, which prompted me to try to direct the image location to the installation DVD, but I wasn't able to accomplish that. Any other ideas?

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-Image /Scanhealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]
The component store is repairable.
The operation completed successfully.

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-Image /Restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
 http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
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LVL 93

Expert Comment

by:John Hurst
ID: 40484059
There are a couple of possible approaches if DISM fails.

1. With your Windows 8.1 DVD, try a Windows 8 Repair Install. Back up your data first, but Repair Install should keep applications and data intact if it works.

2. Try a Windows 8.1 Refresh from Action Center. If Refresh works, your data will be kept intact, but most applications will have to be reinstalled. Some registry entries remain, so software reinstall is not that huge an issue.

If the above suggestions do not work, you will need to back up, format and reinstall Windows.
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LVL 24

Expert Comment

by:VB ITS
ID: 40484094
Have you tried this article to reset the Windows Update components? http://support.microsoft.com/kb/971058

Also try running the System File Checker tool to repair any corrupted Windows files: http://support.microsoft.com/kb/929833
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Author Comment

by:Brook_Lane
ID: 40484109
Yes, I have tried the system file checker and the Microsoft Fix-it to update windows components multiple times. The component updater always claims to fix several things, but Windows update never works. I have no interest in completely wiping out the machine or potentially having to reinstall all of my applications just do to Windows Update. Is there any way to install critical Windows updates manually anymore?
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LVL 93

Expert Comment

by:John Hurst
ID: 40484111
Windows 8 has a new "Update nn" format that I think must come from Windows update.

So if you do not wish to repair the system, you will probably have to live without updates.
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LVL 24

Expert Comment

by:VB ITS
ID: 40484197
Did you try the manual steps in the KB? I'm not a huge fan of the Fix-it method, at least with the manual method you'll know if you one of the steps fails.
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LVL 92

Expert Comment

by:nobus
ID: 40484346
maybe best to go for a fresh install - you can do this from DVD, or from a restore partition if available
if you want to keep  the old disk - do this on a new disk drive, so if needed - you can go back
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Author Comment

by:Brook_Lane
ID: 40494947
Non of these are really good suggestions... obviously I could just reinstall the whole computer and wipe it out, or do a repair installation and risk having to reinstall all the applications. Too much of a hassle for what should really be a simple fix. Perhaps I'll try the manual steps from the KB as suggested by VB ITS when time permits.
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LVL 93

Expert Comment

by:John Hurst
ID: 40495075
You claimed to have tried every possible fix and the fixes we have offered have not worked.

So now reality has to set in. When NOTHING works, then Windows reinstall is the only practical option. Sorry.
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Expert Comment

by:nobus
ID: 40495596
goodluck...
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Accepted Solution

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Brook_Lane earned 0 total points
ID: 40530785
So glad I didn't just throw away my Windows installation (which, by the way was used for a very specific purpose that required quite a lot of effort to setup and would have been very time consuming to recreate even from a backup) since there was indeed a VERY simple fix:

a. On the desktop screen, press Windows and R key to open run box.

b. Type WSReset.exe and hit Enter.

c. Restart the computer and check if it helps.

That's it, just a simple reset of the Microsoft Store, and now the PC is updating just fine despite trying everything referenced in this post and quite a few other ideas. I hope this information helps someone else resolve the issue in the future. Cheers!
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Author Closing Comment

by:Brook_Lane
ID: 40539817
My reason is simple... I figured it out for myself!!!
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