Solved

exchange 2013 autodiscover

Posted on 2014-12-05
3
90 Views
Last Modified: 2014-12-07
Dear Experts,
i have installed a new exchange 2013 environment and added the users mailboxes etc. I have also setup the virtual directories so that they are pointing to the public domain addresses:

autodiscover.domain.com
mail.domain.com

both these have A records changed to point to the exchange server and likewise the internal network domain has records so that they resolve internally also.

My question is as follows:
I am trying to make to setup for the users on their mobile devices as easy as possible but can't get settings to come through automatically, i always have to then manually enter the url of the server (in this example mail.domain.com) and enter the DOMAIN\Username as the email address isn't the username. Is there a way to get it working seamlessly?
0
Comment
Question by:bluewaveit
  • 2
3 Comments
 
LVL 56

Accepted Solution

by:
Cliff Galiher earned 500 total points
ID: 40484090
This is very dependent on the mail client, and isn't so much an autodiscover issue as much as it is an Exchange ActiveSync issue. Exchange ActiveSync has the ability to take an SMTP address and match it to a user account in the background. So in an ideal situation, all the user needs to do is type in their email address and password and the domain\user mapping will happen behind the scenes.

Sadly not all mail clients have implemented this feature. Apple's iOS client doesn't last I checked, but their desktop client on Mavericks did at one time. Most new androids do, but Android likes to break Exchange ActiveSync in some new way with every release, and I haven't tested Jellybean yet.

So, for non-Microsoft devices, sadly, the only real answer is user training if your usernames don't match your email addresses. That's the only 100% successful method. Everything else is potentially problematic, and since it is up to the vendor, there is no universal workaround.

Personally, I prefer to make the primary SMTP address match the username and UPN. This has, long term, eased confusion with users when logging into various resources. Whether it is office 365, a cloud resource protected by ADFS or Azure AD (Evernote, dropbox, etc), or on the local domain, by unifying that experience, the user no longer needs to remember multiple formats. It is how I recommend solving the problem. As federated and cloud services become ever more popular, this seems like the best strategy moving forward.

-Cliff
0
 

Author Comment

by:bluewaveit
ID: 40484470
Thank you very much for the informative answer. One more associated question if i may, would Active-Sync automatically map the email address to user account 'out of the  box' as it were if all the domains and dns are setup correctly; or would there still be a need for further configuration?
0
 
LVL 56

Assisted Solution

by:Cliff Galiher
Cliff Galiher earned 500 total points
ID: 40484869
No need for further configuration.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this Micro Tutorial viewers will learn how to use Windows Server Backup to create full image of their system. Tutorial shows how to install Windows Server Backup Feature on Windows 2012R2 and how to configure scheduled Bare Metal Recovery backup.…
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now