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ESX host purple screens

Posted on 2014-12-06
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Last Modified: 2015-01-10
We have more purple screens in our environment these days, we use vmware esxi 5.5 env. Most of the purple screens are due to driver issues and hardware failures from HP Proliant Gen 8 Servers. Anyone aware is there any common or known issues with these combination.
What do you think we can to ensure that vmware environment is stable?
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Question by:Good
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4 Comments
 
LVL 34

Expert Comment

by:Seth Simmons
ID: 40484914
are you using the HP ISO for ESX?
are all firmware updates applied?
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LVL 120

Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE^2)
Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 40484979
Purple or Pink screens of death are usually caused by hardware issues.

Has it done this more than once ?

Can you reproduce the issue?

Are you using the HP OEM version of ESXi 5.5 ?

I would ensure that you have updated ALL the firmware on the server to the latest by HP.

Are you using the VMXNET3, if you are not replace the E1000 interface with it in the VM...

I would swap the network interface to the VMXNET3, and make sure VMware Tools is installed to support it.

Check again, setup syslog for logging, and persistent logs.

Part 11: HOW TO: Suppress Configuration Issues System logs on host are stored on non-persistent storage

so in the event if a crash in the future, you can look at the logs before crash.

Check FANS, Heatsinks, CPUs, Memory is seated correctly.

Check and Run Memtest86+ to check memory.
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Accepted Solution

by:
Good earned 0 total points
ID: 40531977
We have taken the history of all 2014 failures and the respective HP and Vmware support tickets, then analyzed the failures to understand the trends and most common issues to focus on.  During this process, we have segregated the issues into 4 different categories and created the action plan / best practices for each category:
1.      Hardware issues
2.      Driver issues
3.      VMware issues  
4.      Configuration issues

Analysed hardware issues, and escalated to vendor and got the best practices to be followed.

Driver issues:
      Created a script that checks the repository for any changes and notify for latest firmware and drivers
      review them
       HP SIM will be implemented to track the complete inventory of hardware and firmware versions, this will give us the overview of the environment and gives us the complete gap analysis between the environment and HP baselines. will decide the updates for deployment depending upon the gap analysis
      4 deployment cycles will be scheduled for 2015, and will decide what updates should go during this deployment cycles.

VMware/Configuration issues :
listed all the known issues that we had in our environment and created the best practices.
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Author Closing Comment

by:Good
ID: 40541774
other comments are tactical solutions, but my comments are more process and technical approach.
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