troubleshooting Question

unknown popup appearing at startup of Windows 7 Ultimate Service Pack 1

Avatar of GMartin
GMartinFlag for United States of America asked on
19 Comments7 Solutions409 ViewsLast Modified:
Hello and Good Evening Everyone

            I am getting a popup of unknown origin at startup of Windows 7 Ultimate with SP1.  The popup reads as follows:  You have 164 tracks in cache to play right now with options of Remind Me Later and Play Fresh Music.  I did run the following utilities earlier which found and removed some Trojans, spyware, and some other types of malware: ComboFix, Malwarebytes, and Panda Cloud Anti-Virus.  Despite of the successful cleanup, the popup still remains which brings me to this post requesting advise.  

           Any shared suggestions or tips for resolving the popup that stays on the screen until closed will be deeply appreciated.  

          Thank you

Join our community to see this answer!
Unlock 7 Answers and 19 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 7 Answers and 19 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros