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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Unable to access site collections

Environment : Vsphere 5.5, VM = Server 2012 R2, Application = SharePoint 2013.

I am unable to access newly created site collections. When I attempt to access the site collection I receive the following message.

 - Sorry Something went wrong.
 - Correlation ID: ##########

Supporting Information:

- Under the health analyzer the following message is present: The Security Token Service is not available.

- ULS logs
     - Failed to create instance of cookie value handler type .....
     
Event viewer
    - SharePoint Foundation Event ID 8306 Claims Authentication
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Antonio McMullen
Asked:
Antonio McMullen
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1 Solution
 
FarWestCommented:
try to enable NTLM authentication on the IIS
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Antonio McMullenAuthor Commented:
NTLM is selected when the site is created. This is the first site collection for the SharePoint farm. Even when the site is deleted and recreated the issue persists.
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FarWestCommented:
could you please validate all SharePoint services accounts and check if any (other than SYSTEM accounts)  is deleted  or has expiry password
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Walter CurtisSharePoint AEDCommented:
The Security Token Service is not available

In IIS go to --> applications pools --> Security Token Service

Make sure that app pool is running, or on-line. If not, start that app pool If it does not stay started, check the crdentials of the user that the app pool runs in the context of. If need be, go to advanced settings for the app pool and enter the credentials in fresh, using the correct information of course.

Hope that helps
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Antonio McMullenAuthor Commented:
The Security Token Service App pool is running. I stop and start the service and the issue continues.
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Walter CurtisSharePoint AEDCommented:
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Antonio McMullenAuthor Commented:
I am able to to browse the .svc file. I receive a page with SecurityTokenService Service as the header. The next line reads you have created a service. It continues on from there.
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Walter CurtisSharePoint AEDCommented:
Looks like the message about the Security Token Service was not the issue. What service pack level are you at for SharePoint. Just noticed that you are using 2012 R2. SharePoint must be at least at service pack one when using 2012 R2.
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Antonio McMullenAuthor Commented:
I have resolved the issue. The problem was due to system's hardening. A GPO applied was the problem. Once the attached GPO was disabled the issue resolved it self after a reboot.
Screen-Shot-2014-12-12-at-3-39-23-PM--2-
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Walter CurtisSharePoint AEDCommented:
Glad that worked for you.
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Antonio McMullenAuthor Commented:
I found the solution on a blog and it resolved my problem
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