Solved

Unable to access site collections

Posted on 2014-12-07
11
320 Views
Last Modified: 2014-12-17
Environment : Vsphere 5.5, VM = Server 2012 R2, Application = SharePoint 2013.

I am unable to access newly created site collections. When I attempt to access the site collection I receive the following message.

 - Sorry Something went wrong.
 - Correlation ID: ##########

Supporting Information:

- Under the health analyzer the following message is present: The Security Token Service is not available.

- ULS logs
     - Failed to create instance of cookie value handler type .....
     
Event viewer
    - SharePoint Foundation Event ID 8306 Claims Authentication
0
Comment
Question by:Antonio McMullen
  • 5
  • 4
  • 2
11 Comments
 
LVL 12

Expert Comment

by:FarWest
ID: 40485495
try to enable NTLM authentication on the IIS
0
 

Author Comment

by:Antonio McMullen
ID: 40485765
NTLM is selected when the site is created. This is the first site collection for the SharePoint farm. Even when the site is deleted and recreated the issue persists.
0
 
LVL 12

Expert Comment

by:FarWest
ID: 40488213
could you please validate all SharePoint services accounts and check if any (other than SYSTEM accounts)  is deleted  or has expiry password
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 16

Expert Comment

by:Walter Curtis
ID: 40490418
The Security Token Service is not available

In IIS go to --> applications pools --> Security Token Service

Make sure that app pool is running, or on-line. If not, start that app pool If it does not stay started, check the crdentials of the user that the app pool runs in the context of. If need be, go to advanced settings for the app pool and enter the credentials in fresh, using the correct information of course.

Hope that helps
0
 

Author Comment

by:Antonio McMullen
ID: 40494829
The Security Token Service App pool is running. I stop and start the service and the issue continues.
0
 
LVL 16

Expert Comment

by:Walter Curtis
ID: 40495044
0
 

Author Comment

by:Antonio McMullen
ID: 40495704
I am able to to browse the .svc file. I receive a page with SecurityTokenService Service as the header. The next line reads you have created a service. It continues on from there.
0
 
LVL 16

Expert Comment

by:Walter Curtis
ID: 40496149
Looks like the message about the Security Token Service was not the issue. What service pack level are you at for SharePoint. Just noticed that you are using 2012 R2. SharePoint must be at least at service pack one when using 2012 R2.
0
 

Accepted Solution

by:
Antonio McMullen earned 0 total points
ID: 40496165
I have resolved the issue. The problem was due to system's hardening. A GPO applied was the problem. Once the attached GPO was disabled the issue resolved it self after a reboot.
Screen-Shot-2014-12-12-at-3-39-23-PM--2-
0
 
LVL 16

Expert Comment

by:Walter Curtis
ID: 40496232
Glad that worked for you.
0
 

Author Closing Comment

by:Antonio McMullen
ID: 40504380
I found the solution on a blog and it resolved my problem
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Every now and then, Microsoft does something that totally impresses me. It doesn't happen often, but in this case I must say I am thoroughly impressed with Windows Server Backup. One of the long time issues with Windows Backup has been the ability t…
What to do when Windows Update is not working correctly? What tools can I use to detect the cause of the malfunction problem? What does this numeric error code mean? These and other questions that you have been asking in the past are answered here (…
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question