Solved

Unable to access site collections

Posted on 2014-12-07
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Last Modified: 2014-12-17
Environment : Vsphere 5.5, VM = Server 2012 R2, Application = SharePoint 2013.

I am unable to access newly created site collections. When I attempt to access the site collection I receive the following message.

 - Sorry Something went wrong.
 - Correlation ID: ##########

Supporting Information:

- Under the health analyzer the following message is present: The Security Token Service is not available.

- ULS logs
     - Failed to create instance of cookie value handler type .....
     
Event viewer
    - SharePoint Foundation Event ID 8306 Claims Authentication
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Comment
Question by:Antonio McMullen
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11 Comments
 
LVL 12

Expert Comment

by:FarWest
ID: 40485495
try to enable NTLM authentication on the IIS
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Author Comment

by:Antonio McMullen
ID: 40485765
NTLM is selected when the site is created. This is the first site collection for the SharePoint farm. Even when the site is deleted and recreated the issue persists.
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LVL 12

Expert Comment

by:FarWest
ID: 40488213
could you please validate all SharePoint services accounts and check if any (other than SYSTEM accounts)  is deleted  or has expiry password
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LVL 15

Expert Comment

by:Walter Curtis
ID: 40490418
The Security Token Service is not available

In IIS go to --> applications pools --> Security Token Service

Make sure that app pool is running, or on-line. If not, start that app pool If it does not stay started, check the crdentials of the user that the app pool runs in the context of. If need be, go to advanced settings for the app pool and enter the credentials in fresh, using the correct information of course.

Hope that helps
0
 

Author Comment

by:Antonio McMullen
ID: 40494829
The Security Token Service App pool is running. I stop and start the service and the issue continues.
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LVL 15

Expert Comment

by:Walter Curtis
ID: 40495044
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Author Comment

by:Antonio McMullen
ID: 40495704
I am able to to browse the .svc file. I receive a page with SecurityTokenService Service as the header. The next line reads you have created a service. It continues on from there.
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LVL 15

Expert Comment

by:Walter Curtis
ID: 40496149
Looks like the message about the Security Token Service was not the issue. What service pack level are you at for SharePoint. Just noticed that you are using 2012 R2. SharePoint must be at least at service pack one when using 2012 R2.
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Accepted Solution

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Antonio McMullen earned 0 total points
ID: 40496165
I have resolved the issue. The problem was due to system's hardening. A GPO applied was the problem. Once the attached GPO was disabled the issue resolved it self after a reboot.
Screen-Shot-2014-12-12-at-3-39-23-PM--2-
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LVL 15

Expert Comment

by:Walter Curtis
ID: 40496232
Glad that worked for you.
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Author Closing Comment

by:Antonio McMullen
ID: 40504380
I found the solution on a blog and it resolved my problem
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