Solved

ANDROID PHONE: SMASHED (SCREEN, LCD, DIGITIZER)

Posted on 2014-12-07
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Last Modified: 2014-12-15
Hi,

After it falls from a height of 2 meters, the ground facing its glass screen, I found out after a while that not only the screen was broken but the phone lost its LCD and digitizer as well!

Among more than SIX GSM phones I owned, this one was one of my favorites.

What does matter to me now is to regain the use of the “4G Modem” of the device.

I looked for 3 days over the net to find an application whereby I can gain full access to my smart phone using my Win-7-based laptop (to fully control it and mirror its screen). By the way, I’m not sure, but I think the phone is Android 4.2.x version.

Unfortunately, either I found too sophisticated (coding solutions), or solutions requiring pre-requisites (for e.g. the phone should be rooted already), or solutions that are missing some essential steps to be comprehensive (for example, there is an application that works if you can overcome the problem of “USB Debugging” or “Find a way to unlock the screen” first!

So far, I can turn ON the phone (without seeing anything – no screen), turn it off (by removing and returning the battery), connecting it through a cable to my laptop (where it behaves like an external hard disk or flash memory – I could import all multimedia contents from the phone memories (internal and external “micro-SD card”), and of course charging it.

Does anybody has a sweet plan for a REGULAR Smart Phone End User (not a geek developer), whereby s/he can enlist a sequence of simple, well explained and detailed steps, including all what’s needed in every step – application(s) and tool(s), to have all the control needed from my laptop over my phone, so ideally, I can work on the laptop screen as if I’m working on the phone simultaneously (complete mirroring and control), reaching all necessary menus, keys,  functions, etc. which would enable me to “Unlock Screen”, “Do USB Debugging –if necessary”, “Turn on Data Mobile Network”, “USB Tethering”, etc. and ultimately regain the functionality of the 4G modem?

Thanks & Regards…
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Question by:sparks2000
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LVL 37

Expert Comment

by:Neil Russell
ID: 40485557
I'm afraid not.  You need to take said phone and get the screen and digitiser replaced.  Depending on where you live this can be a very quick and reasonable price repair.  A lot cheaper than a new phone!
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LVL 34

Expert Comment

by:Michael-Best
ID: 40485614
Without the touch screen you cannot enter you password so the phone cannot be unlocked.

Samsung phone service centers may be able to help, but you will need to consult with them in person.

Other than that your only option is to use the mass storage method to transfer photos, videos and audio files.
 
Connect your device to the computer via the USB cable,then open the device as a drive in Windows File Explorer.
Drag and drop files to your computer using Explorer.
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Author Comment

by:sparks2000
ID: 40485631
Reply to Neilsr:

In fact, I got 3 quotations from 3 local repair centers in the Gulf/Middle East. The average cost they offered is 190 USD, while a brand new unlocked S4 Galaxy price is about 360 USD in the same market!
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Author Comment

by:sparks2000
ID: 40485637
Greetings Michael,

You brought nothing additional to what I’ve posted!

For your info, the screen lock I’m talking about is the automatic one (without password) that brings the screen saver, and without touches, as well, up-to-my-humble knowledge you can’t unlock it.

I told you that I have already transferred the multimedia files from the memories of the phone by mean of a cable connected to my laptop!

Come on people, - excuse my rudeness – if you don’t have some valuable addition, don’t post for the sake of posting.
I made an effort, and spend time to present properly my case, and you are humiliating the readers' brains of this thread by your post.

Nothing personal, no hard feelings, but let’s stick to the ABC of posting a possible solution to the issue under question!
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LVL 34

Expert Comment

by:Michael-Best
ID: 40485660
My time zone is Japan, and its way past my bed time (sleepy & I miss-read your questions details)
We offer our advice as volunteers.
We do not receive any payment.
Positive feedback is our only reward.
Negative feedback is not going to help anyone.
Good luck finding positive information.
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LVL 37

Expert Comment

by:Neil Russell
ID: 40485669
As I said, what you are asking for does not exist. It needs to be either repaired or binned and replaced.

Sometimes the answer to your question on EE is not the answer that you wanted to hear however that does not make it a wrong answer, just not a pleasing one.

With your phone in its current position you can go no further I am afraid.
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LVL 34

Expert Comment

by:Michael-Best
ID: 40485693
There is no solution other than to take you phone to a Samsung phone service center, and they may be able to help you.

Good luck

I also suggest that you wait for more feedback before closing this post.

Further information may arise given more time for others to review this post.
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Accepted Solution

by:
sparks2000 earned 0 total points
ID: 40486221
Dear Neilsr,

I quote from your last post "With your phone in its current position you can go no further I am afraid."

I'm pretty sure that not going to use it again as a mobile phone; As I emphasized in bold in my original post:

"What does matter to me now is to regain the use of the “4G Modem” of the device" ; and near the closing of my post:

“and ultimately regain the functionality of the 4G modem”.

So, I'm not expecting a lot from my phone in such condition except to work as 4G modem; So simply if I'm not going to pay 190-200 USD to repair it (and it won't become brand new again), while the new one (same model) costs 360 USD (as per your first suggestion - may be the repairing cost is much less at your place which is not applicable to me, but I had to respect your post and answer it about my findings -

Your suggestion was repeated again in the next post of Michael - after I clarified the comparative price of new one and repairing the old one - and who as per his say "past his bed time (sleepy & I miss-read your questions details)" -including mis-reading the fact that I mentioned by the end of my reply to him that "Nothing personal, no hard feelings", But what kind of positive feedback shall I provide on your first post Michael, Kindly convince me, and accept my apologies...

I think it was a much better solution to suggest is to buy an average quality 4G Modem for 50-60 USD (since this is the feature that most concerns me).

I just though, if there is an outstanding genius from an expert who passed by the same experience, I quote again that from my post the word formatted in bold/italic “so ideally, I can work on the laptop screen as if I’m working on the phone simultaneously (complete mirroring and control)”. I used this specific format for the word “ideally” because it’s seldom reached.

However, believe me, and you can check yourself that there are people who worked on this issue, and could have almost full control on their broken glass android devices, but as I mentioned, the posted solutions require simplification (since some written by developers and experts), and need their part to be put together to see a smoothly flowing solution steps; you can check the below link and get better what I mean:

http://www.reddit.com/r/galaxys4/comments/2o2jbx/phone_screen_broke_got_replacement_but_phone_has/

http://www.reddit.com/r/Android/comments/1r2zha/how_i_managed_to_use_my_android_device_with_a/

http://www.reddit.com/r/Android/search?q=broken+screen

So, I thought an EE expert could play the role of intermediary to transfer the “Jargon, complex” steps into end-user language and put a structured comprehensive solution, it would be a great addition to have it in EE forum.

In addition to supplementary Mirroring & PC Desktop Remote Access Android Applications on GooglePlay (Again they need to be comprehensive by customizing them by an Expert) + the use of some tools (simple hardware), they are available on Amazon and many other online shops, but I don’t want to post brand names to avoid commercial advertisement).

Thank you for your inputs...
and Let's Keep it up...
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LVL 37

Expert Comment

by:Neil Russell
ID: 40491210
Good luck in the future and no, I don't forgive your rudeness.  I'm sure that all your question here has achieved is a black mark from two experts who will avoid contact in the future.
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LVL 34

Expert Comment

by:Michael-Best
ID: 40491538
I agree.
Close A.S.A.P.
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Author Comment

by:sparks2000
ID: 40491893
Neilsr,

Just for clarification purposes, the "Excuse my rudeness" statement was never addressed to you but was in the reply to Michael "Started by - Greetings Michael -" post in which I clarified that he "brought nothing additional to what I’ve posted", and this is a FACT...

Then in my next post I stated "I mentioned by the end of my reply to him that "Nothing personal, no hard feelings", But what kind of positive feedback shall I provide on your first post Michael, Kindly convince me, and accept my apologies..."

Therefore, I think it was not appropriate to address it to me "I don't forgive your rudeness.  I'm sure that all your question here has achieved is a black mark from two experts who will avoid contact in the future".

Although, I fully agree with Michael when he stated "We offer our advice as volunteers. We do not receive any payment." However, We should NOT forger that this forum members are PREMIUM subscribers who pay to see valuable additions in the posts added in a given thread! Do you agree?

Again, I'd like to close positively with:

Thank you for your inputs...
and Let's Keep it up...
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Author Closing Comment

by:sparks2000
ID: 40499972
Good day,

Please note that I considered my last post as the "acceptable solution".

The justification for this decision in embedded in the post itself starting from the statement formatted in Bold font "I think it was a much better solution to suggest...." until the end of the post.

Regards...
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