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Outlook 2007 doesn't send Word 2007 email merge

Posted on 2014-12-07
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Last Modified: 2014-12-27
Running Win 8.1 Ver 6.3.9600 Build 9600 on Toshiba Satellite S55-A5295 with i7-3630QM, 12GB RAM, 13.7 GB VM.  Running Word, Excel, and Outlook, all 2007 with SP3.

 In the past I have completed email merge under Win XP using same MS applications (Word, Excel, Outlook all 2007) without a problem.  Followed same procedure this time.  Preview results worked just fine.  Finish and Merge command completes (I try one message to myself first), i.e., little circle appears indicating Word is acting, I see test message address and salutation to myself, program continues attempting to send test file.  However nothing appears in my IN-Box.  Same with my IN-Box at my ISP.  

So I disabled virus program briefly (Bitdefender Total Security Build 17.30.0.1275)  for sending of test message only.  Message appeared to process faster but still no message in my IN-Box at either location.

I have a feeling that Win 8.1 internals are preventing message transfer between MS Word and Outlook.  Pleased note that email addresses, names, etc.  are all contained in a large Excel file.  Word and Excel seem to work fine together but Outlook, well is this the problem?

Solution(s) gratefully accepted so I can finish this project.
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Question by:DaveatSevenQuails
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Expert Comment

by:10023
ID: 40486098
Are you running an office 2007 32 bit application on a windows 8.1 64 bit machine??
If search the office forums and there a numerous post on compatibility problems.
I you can't access the office forums, let me know and i will post back for confirmation
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by:John Hurst
ID: 40486106
Can you try a newer version of Office?  Office 2007 is too old for Windows 8.1 but 32-bit Office 2010 or 2013 works fine on Windows 7 64-bit and Windows 8.1 64-bit. I use the latter (Office 2013) on my Windows 8.1 Pro 64-bit machine.
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DaveatSevenQuails earned 0 total points
ID: 40514331
Well this problem is solved.  I thought a prior posting of mine closed out the issue.  But to repeat:  Solution found by reviewing comments on a similar problem thread.  Solution is simple.  Close Outlook 2007 during and until the Mail Merge process is completed.  I observed Word transferring the emails generated to Outlook (you may observe the addresses flicker in their place marker on the form letter screen).  When this is finished open Outlook and you'll see that all the emails generated by Word now reside in Outlook's Outbox directory. Finish the process with a Send/Receive command.
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Author Closing Comment

by:DaveatSevenQuails
ID: 40519505
I  only followed what another user had posted as his solution to similar problem.  Seemed like it was worth a try and viola, it worked!
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