Solved

Outlook 2011 will not accept Exchange credentials

Posted on 2014-12-08
8
939 Views
Last Modified: 2014-12-13
I have a problem with one of our Macs using Outlook 2011. When I try to add an exchange account it picks up the CNAME record and pulls down the settings for the account but keeps saying "Mail could not be received at this time" Logon failure unknown user or bad password, Your username/password or security settings may be incorrect.

I can log in to OWA with the same credentials just fine and add the account elsewhere without a problem it just fails on this Mac

details:

Mac OSX Yosemite 10.10.1
Outlook 2011
Microsoft Exchange 2013

Any help would be most appreciated.

I have tried:

Using keychain first aid
Uninstalling and reinstalling Office 2011
Resetting users password to a different password
0
Comment
Question by:purpleoak
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
8 Comments
 
LVL 22

Expert Comment

by:David Atkin
ID: 40486469
Have you tried defining the domain with the username?

I.E. DOMAIN\USERNAME

Can you give us a screen shot of your Outlook Anywhere settings?
0
 
LVL 2

Author Comment

by:purpleoak
ID: 40486519
We have tried DOMAIN\USERNAME instead of e-mail address but still get the same error message.
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 40486606
It will want to be the persons username and password, not the email address - In most cases anyway.

Can you tell us what settings are in Outlook Anywhere please?

Try changing the proxy authentication settings to 'basic authentication'
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 2

Author Comment

by:purpleoak
ID: 40486637
server settings
Delegates settings
Security settings
0
 
LVL 8

Expert Comment

by:tshearon
ID: 40486951
In IIS on your CAS server(s), can you check your EWS directory's authentication settings and make sure you have Basic auth selected. If not then select it and apply. Then do an 'iisreset /noforce' on you CAS server(s). If the '/noforce' option doesn't it work take it out and try again. Then launch Outlook on your MAC again.
0
 
LVL 2

Author Comment

by:purpleoak
ID: 40487083
Does not seem to have made a difference, One thing to add which I have just discovered is that the SSL certificate for the domain on this server was renewed last Wednesday and updated on the server using the same provider and type of certificate as before.
0
 
LVL 2

Accepted Solution

by:
purpleoak earned 0 total points
ID: 40487186
Problem solved by completely removing Office 2011 and all associated licenses and files and then reinstalling Office 2011 and installing all available updates.
0
 
LVL 2

Author Closing Comment

by:purpleoak
ID: 40497779
This solution solved our problem
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question