Solved

header prints differently than preview

Posted on 2014-12-08
5
35 Views
Last Modified: 2015-11-04
In a Word 2010 document with a JPG header, the header prints differently than it looked in the print preview. This only happens on our new HP OfficeJet Pro 8610 printer. It prints fine on our HP LaserJet P1606dn.
On the 8610 the header occupies the same space, but it blows up the image such that only the top left 9th (estimated) of the actual image is shown. See the attachment as it shows what the printout looks like.
header.JPG
0
Comment
Question by:edpowell19
  • 2
  • 2
5 Comments
 
LVL 38

Expert Comment

by:Herman D'Hondt
ID: 40487858
Does it happen with all users, all documents? If only documents with this header are affected, what happens if you start a new document and insert the JPEG; does that print correctly? If only one user, try reinstalling the driver for that user. If only one document is affected, try recreating that doc.
0
 
LVL 16

Expert Comment

by:Spike99
ID: 40488790
A couple of times, I have seen odd formatting behavior in Word 2010 with an old document created in Word XP or 2003.  It worked fine after we saved the .DOC file as a .DOCX.  Is it a .DOC or .DOCX file?

I hope this helps.
0
 

Accepted Solution

by:
edpowell19 earned 0 total points
ID: 40833546
Changing the image in the header to a different format, gif i think, solved the problem. We still don't know why the jpg was an issue.
0
 
LVL 38

Expert Comment

by:Herman D'Hondt
ID: 40833707
If you're happy with the fix, please close this question by accepting your own answer.
0
 

Author Closing Comment

by:edpowell19
ID: 41186028
We still don't know the reason for the issue.
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Ricoh Aficio 3510 default password 14 176
HP Deskjet 2132 3 103
Unable to connect to printer 6 49
hp deskjet 1055 8 31
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now