Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

we can send email via command line and it is received but not through outlook or gmail, exchange server settings? recent change in ISP

Posted on 2014-12-08
26
210 Views
Last Modified: 2014-12-09
we changed isp's and weren't able to get email to send/receive. We can now send email but the only email that has been received was through command line.
I won't pretend to understand how this works, and have been on the phone with 20 support people in 3 days, but can someone tell me if this is an exchange server setting that needs adjusted?
0
Comment
Question by:BriPC
  • 15
  • 11
26 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487658
Has your new ISP configured Reverse DNS on your new fixed IP yet?
0
 

Author Comment

by:BriPC
ID: 40487679
I know i need to update MX Records and DNS, but don't know how...
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487688
You change those via your domain control panel (usually where the domain was purchased but not always).

It isn't done internally (normally).

Alan
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487691
Oh - and Reverse DNS is configured by your ISP, but usually only when you have the Fully Qualified Domain Name pointing to your new IP address e.g., mail.yourdomain.com points to your new IP of 123.123.123.123.
0
 

Author Comment

by:BriPC
ID: 40487697
I have an internal server running windows server 2008 and exchange server 2010... sorry to not post that... I am logged in the server manager>Roles>DNS>Forward lookup zones  right now and am staring kind of lost...
we have  a new ip that i need to update and this is as far as i've gotten.. watching youtube right now...  old IT person moved and i' attempting to help out while they find someone else..
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487714
You don't setup the new IP Address internally - it is done externally to your server.

If you want to post your domain name (which I will hide) I can point you to where you should be able to login and amend those records.

Alan
0
 

Author Comment

by:BriPC
ID: 40487734
domain.com
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487740
Thank you - obscured for you.  Just looking it up and will post again in a sec.

Alan
0
 

Author Comment

by:BriPC
ID: 40487747
Probably screwed crap up, but i made these records , i should probably delete them since they don't work... Please hide this too after you see... I made the 209.x.x.x the 10.0.x.x were there..
NSlookup still points to old ip address 65.xxx.xxx.113, it needs to be 209.xxx.xxx.27 ...
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487748
Okay - the domain was bought through a GoDaddy Reseller Account so knowing the correct website to go to to make the changes will be interesting.

You can see the information I have looked at if you visit http://whois.com/whois/yourdomain.com (replace yourdomain.com with your actual domain name).

Running a Domain Report shows that there are no MX records configured for your domain, so that will cause inbound mail to stop completely as it has nowhere to go.

Alan
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487752
As per my previous comments - you don't make theses changes on your server, so please undo any changes you have made.
0
 

Author Comment

by:BriPC
ID: 40487753
undoing right now
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487758
Thanks.
0
 

Author Comment

by:BriPC
ID: 40487761
should i just call the registrant phone number?
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 40487766
Seems like it could be Wyoming Technology Solutions (and looking at the IP Address you logged into Experts Exchange on - it seems you are in Wyoming) so try these folks:

http://www.wytech.biz

Failing that - use the phone number on the whois.com page that came up, but you will need a call in PIN which you won't have, so not sure how far you will get with a call.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487782
The fact you don't have an MX record for your domain will tell other people / email servers that your domain doesn't use email and thus when it receives mail from your domain, it will most likely treat it as spam because your domain doesn't send/receive emails, so as soon as you can configure the MX record for your domain, the sooner you can send AND receive emails again.
0
 

Author Comment

by:BriPC
ID: 40487817
we are able to send just not receive,
just got ahold of the person at wy tech solutions using the phone # on the whois.com.. He said he'll change it :)
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487823
You won't receive until you have an MX record pointing to your new IP Address :)

Hopefully they WY Tech person will sort that for you shortly.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40487890
Doesn't look like they are rushing to add the records - still nothing showing up on your domain yet.
0
 

Author Comment

by:BriPC
ID: 40487982
dude said could take 3 hours to 3 days to show up... he was at the grocery store when i got ahold of him so hopefully he remembers.
0
 

Author Comment

by:BriPC
ID: 40488164
All fixed :) FINALLY! Thank you Alan :) I really appreciate it!
0
 

Author Closing Comment

by:BriPC
ID: 40488165
Thank you :)
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40488337
You're welcome.  Still not seeing any MX records my end and my checks usually query live data, so they might need some encouragement, or my end hasn't updated yet!

Alan
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40488344
Okay - checked using another tool and looking like you do have an MX record :)  Still a bit concerned that running a domain report on www.dnsstuff.com shows no MX records and other issues.

You also have Reverse DNS setup - so looks like you are good to go!!!!!
0
 

Author Comment

by:BriPC
ID: 40489185
what other stuff? i dont know what to look for
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40489291
Attached is what I see when I run a domain report on www.dnsstuff.com - it doesn't usually look like this when everything is working properly!

DNS Report
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question