we can send email via command line and it is received but not through outlook or gmail, exchange server settings? recent change in ISP

we changed isp's and weren't able to get email to send/receive. We can now send email but the only email that has been received was through command line.
I won't pretend to understand how this works, and have been on the phone with 20 support people in 3 days, but can someone tell me if this is an exchange server setting that needs adjusted?
BriPCAsked:
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Alan HardistyCo-OwnerCommented:
Has your new ISP configured Reverse DNS on your new fixed IP yet?
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BriPCAuthor Commented:
I know i need to update MX Records and DNS, but don't know how...
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Alan HardistyCo-OwnerCommented:
You change those via your domain control panel (usually where the domain was purchased but not always).

It isn't done internally (normally).

Alan
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Alan HardistyCo-OwnerCommented:
Oh - and Reverse DNS is configured by your ISP, but usually only when you have the Fully Qualified Domain Name pointing to your new IP address e.g., mail.yourdomain.com points to your new IP of 123.123.123.123.
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BriPCAuthor Commented:
I have an internal server running windows server 2008 and exchange server 2010... sorry to not post that... I am logged in the server manager>Roles>DNS>Forward lookup zones  right now and am staring kind of lost...
we have  a new ip that i need to update and this is as far as i've gotten.. watching youtube right now...  old IT person moved and i' attempting to help out while they find someone else..
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Alan HardistyCo-OwnerCommented:
You don't setup the new IP Address internally - it is done externally to your server.

If you want to post your domain name (which I will hide) I can point you to where you should be able to login and amend those records.

Alan
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BriPCAuthor Commented:
domain.com
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Alan HardistyCo-OwnerCommented:
Thank you - obscured for you.  Just looking it up and will post again in a sec.

Alan
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BriPCAuthor Commented:
Probably screwed crap up, but i made these records , i should probably delete them since they don't work... Please hide this too after you see... I made the 209.x.x.x the 10.0.x.x were there..
NSlookup still points to old ip address 65.xxx.xxx.113, it needs to be 209.xxx.xxx.27 ...
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Alan HardistyCo-OwnerCommented:
Okay - the domain was bought through a GoDaddy Reseller Account so knowing the correct website to go to to make the changes will be interesting.

You can see the information I have looked at if you visit http://whois.com/whois/yourdomain.com (replace yourdomain.com with your actual domain name).

Running a Domain Report shows that there are no MX records configured for your domain, so that will cause inbound mail to stop completely as it has nowhere to go.

Alan
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Alan HardistyCo-OwnerCommented:
As per my previous comments - you don't make theses changes on your server, so please undo any changes you have made.
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BriPCAuthor Commented:
undoing right now
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Alan HardistyCo-OwnerCommented:
Thanks.
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BriPCAuthor Commented:
should i just call the registrant phone number?
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Alan HardistyCo-OwnerCommented:
Seems like it could be Wyoming Technology Solutions (and looking at the IP Address you logged into Experts Exchange on - it seems you are in Wyoming) so try these folks:

http://www.wytech.biz

Failing that - use the phone number on the whois.com page that came up, but you will need a call in PIN which you won't have, so not sure how far you will get with a call.
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Alan HardistyCo-OwnerCommented:
The fact you don't have an MX record for your domain will tell other people / email servers that your domain doesn't use email and thus when it receives mail from your domain, it will most likely treat it as spam because your domain doesn't send/receive emails, so as soon as you can configure the MX record for your domain, the sooner you can send AND receive emails again.
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BriPCAuthor Commented:
we are able to send just not receive,
just got ahold of the person at wy tech solutions using the phone # on the whois.com.. He said he'll change it :)
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Alan HardistyCo-OwnerCommented:
You won't receive until you have an MX record pointing to your new IP Address :)

Hopefully they WY Tech person will sort that for you shortly.
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Alan HardistyCo-OwnerCommented:
Doesn't look like they are rushing to add the records - still nothing showing up on your domain yet.
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BriPCAuthor Commented:
dude said could take 3 hours to 3 days to show up... he was at the grocery store when i got ahold of him so hopefully he remembers.
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BriPCAuthor Commented:
All fixed :) FINALLY! Thank you Alan :) I really appreciate it!
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BriPCAuthor Commented:
Thank you :)
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Alan HardistyCo-OwnerCommented:
You're welcome.  Still not seeing any MX records my end and my checks usually query live data, so they might need some encouragement, or my end hasn't updated yet!

Alan
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Alan HardistyCo-OwnerCommented:
Okay - checked using another tool and looking like you do have an MX record :)  Still a bit concerned that running a domain report on www.dnsstuff.com shows no MX records and other issues.

You also have Reverse DNS setup - so looks like you are good to go!!!!!
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BriPCAuthor Commented:
what other stuff? i dont know what to look for
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Alan HardistyCo-OwnerCommented:
Attached is what I see when I run a domain report on www.dnsstuff.com - it doesn't usually look like this when everything is working properly!

DNS Report
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