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we can send email via command line and it is received but not through outlook or gmail, exchange server settings? recent change in ISP

Posted on 2014-12-08
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Last Modified: 2014-12-09
we changed isp's and weren't able to get email to send/receive. We can now send email but the only email that has been received was through command line.
I won't pretend to understand how this works, and have been on the phone with 20 support people in 3 days, but can someone tell me if this is an exchange server setting that needs adjusted?
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Question by:BriPC
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by:Alan Hardisty
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Has your new ISP configured Reverse DNS on your new fixed IP yet?
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by:BriPC
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I know i need to update MX Records and DNS, but don't know how...
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by:Alan Hardisty
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You change those via your domain control panel (usually where the domain was purchased but not always).

It isn't done internally (normally).

Alan
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by:Alan Hardisty
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Oh - and Reverse DNS is configured by your ISP, but usually only when you have the Fully Qualified Domain Name pointing to your new IP address e.g., mail.yourdomain.com points to your new IP of 123.123.123.123.
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by:BriPC
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I have an internal server running windows server 2008 and exchange server 2010... sorry to not post that... I am logged in the server manager>Roles>DNS>Forward lookup zones  right now and am staring kind of lost...
we have  a new ip that i need to update and this is as far as i've gotten.. watching youtube right now...  old IT person moved and i' attempting to help out while they find someone else..
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by:Alan Hardisty
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You don't setup the new IP Address internally - it is done externally to your server.

If you want to post your domain name (which I will hide) I can point you to where you should be able to login and amend those records.

Alan
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by:BriPC
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domain.com
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by:Alan Hardisty
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Thank you - obscured for you.  Just looking it up and will post again in a sec.

Alan
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by:BriPC
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Probably screwed crap up, but i made these records , i should probably delete them since they don't work... Please hide this too after you see... I made the 209.x.x.x the 10.0.x.x were there..
NSlookup still points to old ip address 65.xxx.xxx.113, it needs to be 209.xxx.xxx.27 ...
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by:Alan Hardisty
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Okay - the domain was bought through a GoDaddy Reseller Account so knowing the correct website to go to to make the changes will be interesting.

You can see the information I have looked at if you visit http://whois.com/whois/yourdomain.com (replace yourdomain.com with your actual domain name).

Running a Domain Report shows that there are no MX records configured for your domain, so that will cause inbound mail to stop completely as it has nowhere to go.

Alan
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by:Alan Hardisty
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As per my previous comments - you don't make theses changes on your server, so please undo any changes you have made.
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by:BriPC
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undoing right now
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by:Alan Hardisty
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Thanks.
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by:BriPC
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should i just call the registrant phone number?
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Alan Hardisty earned 500 total points
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Seems like it could be Wyoming Technology Solutions (and looking at the IP Address you logged into Experts Exchange on - it seems you are in Wyoming) so try these folks:

http://www.wytech.biz

Failing that - use the phone number on the whois.com page that came up, but you will need a call in PIN which you won't have, so not sure how far you will get with a call.
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by:Alan Hardisty
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The fact you don't have an MX record for your domain will tell other people / email servers that your domain doesn't use email and thus when it receives mail from your domain, it will most likely treat it as spam because your domain doesn't send/receive emails, so as soon as you can configure the MX record for your domain, the sooner you can send AND receive emails again.
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by:BriPC
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we are able to send just not receive,
just got ahold of the person at wy tech solutions using the phone # on the whois.com.. He said he'll change it :)
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by:Alan Hardisty
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You won't receive until you have an MX record pointing to your new IP Address :)

Hopefully they WY Tech person will sort that for you shortly.
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by:Alan Hardisty
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Doesn't look like they are rushing to add the records - still nothing showing up on your domain yet.
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by:BriPC
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dude said could take 3 hours to 3 days to show up... he was at the grocery store when i got ahold of him so hopefully he remembers.
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by:BriPC
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All fixed :) FINALLY! Thank you Alan :) I really appreciate it!
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by:BriPC
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Thank you :)
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by:Alan Hardisty
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You're welcome.  Still not seeing any MX records my end and my checks usually query live data, so they might need some encouragement, or my end hasn't updated yet!

Alan
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by:Alan Hardisty
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Okay - checked using another tool and looking like you do have an MX record :)  Still a bit concerned that running a domain report on www.dnsstuff.com shows no MX records and other issues.

You also have Reverse DNS setup - so looks like you are good to go!!!!!
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by:BriPC
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what other stuff? i dont know what to look for
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by:Alan Hardisty
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Attached is what I see when I run a domain report on www.dnsstuff.com - it doesn't usually look like this when everything is working properly!

DNS Report
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