Cisco RV180W slowing down internet speed

Posted on 2014-12-08
Last Modified: 2015-01-04
I have a customer that has a Cisco RV180W router.  ISP speeds directly at modem is 50M down and 5 M up.
Through the router the speeds are 9M down and 5M up.  WAN traffic meter is disabled, QoS on or off does not matter, firmware is the latest version.

What can I do to speed it up?
Question by:tcsjeff
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LVL 95

Expert Comment

by:John Hurst
ID: 40488013
The NAT throughput of this router is 800 Mbits/sec which should be enough to get better speed than you see.

Is the test connection to the RV180W wired or wireless?  I assume wireless. Try a wired connection and see what you get .

Author Comment

ID: 40500849
The router was wired when we tested it.  At modem 50+ download.  Through router 9M download.
Replaced router with a different one and speeds increased to where they should be.
LVL 95

Expert Comment

by:John Hurst
ID: 40500867
I use an RV220W which performs very well, so may it was a defective router (firmware defect).
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Author Comment

ID: 40500885
That may be the case. I have a case open with Cisco and I hope they can diagnose the problem remotely.
We are not sure if we will keep the new router there or not. It was urgent and late at night and we stuck in a Netgear FVS318N.   Not a lot of users in this office and they use the router for VoIP as well. I am not familiar with these routers and how solid they are for this type of application.  Do you know much about this type of router?
LVL 95

Expert Comment

by:John Hurst
ID: 40500898
The Cisco RV220W gives me excellent throughput, and I find it to be a solid router.  I looked up the specs on the RV180W and it appeared to be the same.

Since you have a case open with Cisco, let's see what they say.

Accepted Solution

tcsjeff earned 0 total points
ID: 40524375
As it turns out the port forwarding is not working correctly either. We replaced the router with a different brand and all is good now.  isco is going to send us a replacement.  Thanks for your help!

Author Closing Comment

ID: 40529973
We contacted Cisco who was very helpful but their solution was not feasible as it would have required multiple outside of business hours to test.  It was less expensive to replace the router.  The router was not consistent any more.  But Cisco tech support was very helpful and fast to respond

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