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exchange 2013 randomly deletes calendar, contacts and emails.

Posted on 2014-12-08
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Last Modified: 2014-12-22
exchange 2013 randomly deletes calendar, contacts and emails on Outlook 2013. It seems that it fails on activesync from Outlook to the exchange server. If I work on OWA everything is fine.
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Question by:jmahlmann
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10 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 40488020
This happens just on your Outlook according to the above. Delete the Outlook Account Profile (this is Exchange), restart Outlook, make a new Account Profile and test again.
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Author Comment

by:jmahlmann
ID: 40488115
We did that and had the  same issue. It is also for multiple users on multiple pc's.
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LVL 20

Expert Comment

by:Satya Pathak
ID: 40488613
I would suggest you to check with user I phone version it might be possible they are using old version IOS.  

Reff :

http://msexchangeguru.com/2011/07/14/outlook-meeting-vanishing/
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LVL 5

Expert Comment

by:John Christopher
ID: 40489021
Is there any rules at global level ? if you create a new user - will it also behave same  ? all users in same database/server/site ?  more info please -  is it only on specific folders  ?
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LVL 5

Expert Comment

by:John Christopher
ID: 40489024
If owa its working fine then , there is no issues with the mailbox and I would suspect Outlook or email client on mobile device - as you have already reconfigured the profile - it may be a server rule on Outlook.
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Author Comment

by:jmahlmann
ID: 40489172
I added a brand new user to the AD, exchange and on a brand new work station. Same issue.

10:48:42 Error synchronizing message 'testing august'
10:48:42              [80004005-501-80004005-324]
10:48:42              The client operation failed.
10:48:42              Microsoft Exchange Information Store
10:48:42              For more information on this failure, click the URL below:
10:48:42              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
10:48:42 Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'testing august'. You can view this message in your offline folder only
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Author Comment

by:jmahlmann
ID: 40489204
the brand new user is not connected to any mobile device.
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LVL 95

Expert Comment

by:John Hurst
ID: 40489248
The problem is not likely an Exchange problem. Exchange works well and in your case OWA is working.

Smart Devices are not involved according to your tests.

Multiple users are involved and new user profile has the same issue.

So then:  Look for conflicting software on your computers (legacy software, conflicts, conflicting anti virus software and so on).
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Accepted Solution

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jmahlmann earned 0 total points
ID: 40506009
I solved the issue. I had to shut down every exchange service one at a time. Leave them off for 5 minutes and then boot them up one by one again.  I'm not sure which was it was that fixed it, but it's fixed. I know it was the information store as I tried that one separately and it didn't do anything.
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Author Closing Comment

by:jmahlmann
ID: 40512619
No one else gave me a resolution close to the actual fix I found.
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