Solved

exchange 2013 randomly deletes calendar, contacts and emails.

Posted on 2014-12-08
10
157 Views
Last Modified: 2014-12-22
exchange 2013 randomly deletes calendar, contacts and emails on Outlook 2013. It seems that it fails on activesync from Outlook to the exchange server. If I work on OWA everything is fine.
0
Comment
Question by:jmahlmann
  • 5
  • 2
  • 2
  • +1
10 Comments
 
LVL 90

Expert Comment

by:John Hurst
ID: 40488020
This happens just on your Outlook according to the above. Delete the Outlook Account Profile (this is Exchange), restart Outlook, make a new Account Profile and test again.
0
 

Author Comment

by:jmahlmann
ID: 40488115
We did that and had the  same issue. It is also for multiple users on multiple pc's.
0
 
LVL 20

Expert Comment

by:SatyaPathak
ID: 40488613
I would suggest you to check with user I phone version it might be possible they are using old version IOS.  

Reff :

http://msexchangeguru.com/2011/07/14/outlook-meeting-vanishing/
0
 
LVL 5

Expert Comment

by:John Christopher
ID: 40489021
Is there any rules at global level ? if you create a new user - will it also behave same  ? all users in same database/server/site ?  more info please -  is it only on specific folders  ?
0
 
LVL 5

Expert Comment

by:John Christopher
ID: 40489024
If owa its working fine then , there is no issues with the mailbox and I would suspect Outlook or email client on mobile device - as you have already reconfigured the profile - it may be a server rule on Outlook.
0
What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

 

Author Comment

by:jmahlmann
ID: 40489172
I added a brand new user to the AD, exchange and on a brand new work station. Same issue.

10:48:42 Error synchronizing message 'testing august'
10:48:42              [80004005-501-80004005-324]
10:48:42              The client operation failed.
10:48:42              Microsoft Exchange Information Store
10:48:42              For more information on this failure, click the URL below:
10:48:42              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
10:48:42 Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'testing august'. You can view this message in your offline folder only
0
 

Author Comment

by:jmahlmann
ID: 40489204
the brand new user is not connected to any mobile device.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 40489248
The problem is not likely an Exchange problem. Exchange works well and in your case OWA is working.

Smart Devices are not involved according to your tests.

Multiple users are involved and new user profile has the same issue.

So then:  Look for conflicting software on your computers (legacy software, conflicts, conflicting anti virus software and so on).
0
 

Accepted Solution

by:
jmahlmann earned 0 total points
ID: 40506009
I solved the issue. I had to shut down every exchange service one at a time. Leave them off for 5 minutes and then boot them up one by one again.  I'm not sure which was it was that fixed it, but it's fixed. I know it was the information store as I tried that one separately and it didn't do anything.
0
 

Author Closing Comment

by:jmahlmann
ID: 40512619
No one else gave me a resolution close to the actual fix I found.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Join & Write a Comment

OfficeMate Freezes on login or does not load after login credentials are input.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now