troubleshooting Question

Outlook 2010 IMAP - cannot connect to server

Avatar of MXDEWD
MXDEWDFlag for New Zealand asked on
5 Comments1 Solution659 ViewsLast Modified:
Hi there. I have had an ongoing problem with a customers PC or more specifically outlook 2010.

The system is windows 7 x 64 with outlook 2010.

The problem is with outlook connecting to the yahoo server via IMAP.

I have tried everything I can think of and now I have completed a fresh install of windows and outlook. I have not installed anything else except for office 2010.

So I setup a new account in outlook with IMAP. The server settings are all as recommended:
Incoming Server
Outgoing Server
Incoming Port 993 (requires SSL)
Outgoing Port 465 or 587 (requires SSL/TLS)
Username Full email address with e.g.

When completing, it seems to connect to the out going server OK and the outlook test message can be seen in the customers webmail, but I get the error: "cannot connect to server" or "your server unexpectedly terminated the connection" and no emails ort folsers can be synced. Works fine on his android smart phone. Error is also as per the attachment.

The service provider is Spark (Was Telecom NZ).

Any suggestions would be greatly received.

Thanks and Regards.

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros