Solved

Outlook 2010 IMAP - cannot connect to server

Posted on 2014-12-08
5
257 Views
Last Modified: 2015-02-02
Hi there. I have had an ongoing problem with a customers PC or more specifically outlook 2010.

The system is windows 7 x 64 with outlook 2010.

The problem is with outlook connecting to the yahoo server via IMAP.

I have tried everything I can think of and now I have completed a fresh install of windows and outlook. I have not installed anything else except for office 2010.

So I setup a new account in outlook with IMAP. The server settings are all as recommended:
Incoming Server imap.mail.yahoo.com
Outgoing Server smtp.mail.yahoo.com
Incoming Port 993 (requires SSL)
Outgoing Port 465 or 587 (requires SSL/TLS)
Username Full email address with @xtra.co.nz e.g. joe.bloggs@xtra.co.nz
Password

When completing, it seems to connect to the out going server OK and the outlook test message can be seen in the customers webmail, but I get the error: "cannot connect to server" or "your server unexpectedly terminated the connection" and no emails ort folsers can be synced. Works fine on his android smart phone. Error is also as per the attachment.

The service provider is Spark (Was Telecom NZ).

Any suggestions would be greatly received.

Thanks and Regards.
Untitled.png
0
Comment
Question by:MXDEWD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
5 Comments
 
LVL 1

Author Comment

by:MXDEWD
ID: 40488114
Sorry, also for got to mention, disabled windows firewall.
0
 
LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 40488208
Settings from Yahoo.
   Yahoo! Mail IMAP server address: imap.mail.yahoo.com
    Yahoo! Mail IMAP user name: Your complete Yahoo! Mail email address ("example@yahoo.com", e.g.)
    Yahoo! Mail IMAP password: Your Yahoo! Mail password
    Yahoo! Mail IMAP port: 993
    Yahoo! Mail IMAP TLS/SSL required: yes

Open in new window


Incoming Server imap.mail.yahoo.com
Outgoing Server smtp.mail.yahoo.com
Incoming Port 993 (requires SSL)
Outgoing Port 465 or 587 (requires SSL/TLS)
Username Full email address with @xtra.co.nz e.g. joe.bloggs@xtra.co.nz
Password

Open in new window


Did you check the: outgoing email requires authorization and you have checked use receive adddress (this is in the tab to the left of the connections tab
0
 
LVL 1

Author Comment

by:MXDEWD
ID: 40488215
Thanks for the response.

The settings you provided are exactly what I have used.

A bit more info, a couple of months ago when I first set this up - it was working OK with the occasional server connection error. Now it does it all the time, with the brand new setup as well as on my own computer.
0
 
LVL 1

Accepted Solution

by:
MXDEWD earned 0 total points
ID: 40576630
Turns out Xtra (now Spark) - provided by Yahoo has absolute crap support for IMAP in every aspect. Especially with outlook 2013.

I have told customer to go to Outlook.com - problem solved.
0
 
LVL 1

Author Closing Comment

by:MXDEWD
ID: 40583597
It was the only working solution provided.
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question