RMM platform for Mac
Posted on 2014-12-09
OK! Here goes. It has been asked a million times before and I know there is great difficulty in answering (I know i always start my questions with this :P) BUT....! It hasn't been answered from the direction that I am going to ask it, which is related to OSX capabilities.
Appreciate you all taking the time to read my post and make response.
So, I understand there are many flavours of RMM, and a lot of hearsay about this or that and which is better than what. The consensus seems to be (from my countless hours of frivolous and pedantic research) that there is no right answer, the needs of the individual service organization dictates the overall viability or superiority of a particular RMM tool. If not this, then it comes down to what is an acceptable level of functionality for an acceptable level of cost. Cost being an issue that is extremely poignant in a small one man 'SO' like the one I run.
I have extensively demoed and trialled, researched, and HOUNDED countless presales engineers on the capabilities of a wide variety of the magor (sorry, I am Australian, this is how we spell it :]) including:
LP/AVG Managed Workplace
GFI Max / Hound Dog
LMI Central/LMI Pro
Unfortunately it seems like no matter what I am prepared to spend with any of the magor players, for god knows how long the contract, I cant get a straight answer about what their Mac agents are really capable of, if anything at all. I also don't have any macs in a test environment to guinea pig and don't want to use my customers as lab rats.
As such, I want to get some feedback from some people on here that have experience with the mac capabilities of the available RMM's.
I magoritively deal with windows based servers and workstations for small to medium business. For this purpose, most of the above listed programs are perfectly fine, however I have a large customer base of home users and small business who are slowly making their way over to macs, and as such I want to future proof my monitoring and maintenance arm of my product offerings to offer strong support for OSX.
Ideally we want:
Remote Support (or team viewer integration as we own TeamViewer 9 Professional)
Time machine monitoring (Active? Last Run? Completed/Failed?))
Performance Counter Monitoring (CPU, RAM, Disk Space, SMART)
Support for monitoring of prominent available AV such as Sophos and Trend including scheduling scans
Patch management OSX Software Update
Patch management 3rd party Adobe Flash, Adobe Reader, Chrome, Firefox)
Application blacklisting (notify on detected install of certain programs)
At the very least we will settle for:
WORKING remote support (TV for mac is absolutely terrible for us so far)
Basic status monitoring for
-Software Update Status
-Time Machine Status
Kind Regards, Paul Sheahan