Bolton09
asked on
Address Book Not Update
Hi,
We currently have a mixed environment for Exchange.
We have Exchange 2007 hosting some on-premise mailboxes, Exchange 2010 connecting us to Office 365 and I've just installed Exchange 2013 which I am going to move all on-premise users to and decommission the Exchange 2007 and 2010.
The problem is new users are not appearing in the address book. So if I try to resolve a new user using the address book I we the errors attached. If I try to send the email I get the bounce back attached. Its coming from the Exchange 2013 server.
1.jpg
2.jpg
We currently have a mixed environment for Exchange.
We have Exchange 2007 hosting some on-premise mailboxes, Exchange 2010 connecting us to Office 365 and I've just installed Exchange 2013 which I am going to move all on-premise users to and decommission the Exchange 2007 and 2010.
The problem is new users are not appearing in the address book. So if I try to resolve a new user using the address book I we the errors attached. If I try to send the email I get the bounce back attached. Its coming from the Exchange 2013 server.
1.jpg
2.jpg
ASKER
Hi I've cleared the autocomplete cache, its not worked. I've updated the address books on the Exchange servers and re-downloaded them on my Outlook client no luck
Try the steps in Method 2 in this Microsoft KB article: http://support.microsoft.com/kb/2807779
Have you cleared the N2k file ? Seems like x500 address issue.
Two things I noticed:
First, the error you described is not related to Address book.
Second, you should not be creating users from the 2007/2010 on the 2013, you should be migrating those users to the new server.
If you plan to use your 2013 as a mailbox server you should be using your 365 to assign the new user's mailbox server (migration).
Once you have created the new databases on your 2013 you should go within your EAC to Servers, Databases, select the database and open properties then client properties and select a default offline address book for all users on that database. If you have policies per user or group you should then open the user's folder and assign the policy on Recipients, mailboxes, open user's mailbox, mailbox features and select the address book policy for this user/mailbox.
First, the error you described is not related to Address book.
Second, you should not be creating users from the 2007/2010 on the 2013, you should be migrating those users to the new server.
If you plan to use your 2013 as a mailbox server you should be using your 365 to assign the new user's mailbox server (migration).
Once you have created the new databases on your 2013 you should go within your EAC to Servers, Databases, select the database and open properties then client properties and select a default offline address book for all users on that database. If you have policies per user or group you should then open the user's folder and assign the policy on Recipients, mailboxes, open user's mailbox, mailbox features and select the address book policy for this user/mailbox.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Resolved with the help of Microsoft Support.
Mail options, Send Mail, clear auto-complete.
Close and re open outlook and try again