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Address Book Not Update

Posted on 2014-12-09
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Last Modified: 2015-02-10
Hi,

We currently have a mixed environment for Exchange.

We have Exchange 2007 hosting some on-premise mailboxes, Exchange 2010 connecting us to Office 365 and I've just installed Exchange 2013 which I am going to move all on-premise users to and decommission the Exchange 2007 and 2010.

The problem is new users are not appearing in the address book.  So if I try to resolve a new user using the address book I we the errors attached.  If I try to send the email I get the bounce back attached.  Its coming from the Exchange 2013 server.
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Question by:Bolton09
7 Comments
 
LVL 15

Expert Comment

by:jerseysam
ID: 40488663
I think you need to clear down the cache on the user PC.

Mail options, Send Mail, clear auto-complete.

Close and re open outlook and try again
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Author Comment

by:Bolton09
ID: 40488730
Hi I've cleared the autocomplete cache, its not worked.  I've updated the address books on the Exchange servers and re-downloaded them on my Outlook client no luck
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LVL 24

Expert Comment

by:VB ITS
ID: 40488845
Try the steps in Method 2 in this Microsoft KB article: http://support.microsoft.com/kb/2807779
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LVL 5

Expert Comment

by:John Christopher
ID: 40488996
Have you cleared the N2k file ? Seems like x500 address issue.
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LVL 11

Expert Comment

by:hecgomrec
ID: 40492325
Two things I noticed:

First, the error you described is not related to Address book.

Second, you should not be creating users from the 2007/2010 on the 2013, you should be migrating those users to the new server.

If you plan to use your 2013 as a mailbox server you should be using your 365 to assign the new user's mailbox server (migration).

Once you have created the new databases on your 2013 you should go within your EAC to Servers, Databases, select the database and open properties then client properties and select a default offline address book for all users on that database.  If you have policies per user or group you should then open the user's folder and assign the policy on Recipients, mailboxes, open user's mailbox, mailbox features and select the address book policy for this user/mailbox.
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Accepted Solution

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Bolton09 earned 0 total points
ID: 40590799
After setting the users to be mail enabled this resolved the issue.
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Author Closing Comment

by:Bolton09
ID: 40600310
Resolved with the help of Microsoft Support.
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