Solved

Rules created in OWA are disappearing.

Posted on 2014-12-09
7
488 Views
Last Modified: 2015-01-02
I have a mailbox that is configured to forward messages to multiple mailboxes, I accomplish this by using rules. I configure the rules using OWA. For some reason, the rules are disappearing. I don't have an exact time pattern, but I'm guessing after 24 hours the rules will disappear. Any ideas? If it's someone on the network that is removing them for whatever reason, is it possible to get a history of changes made to a mailbox (Powershell script)? Thank you for your time.
(E-Mail Server: Exchange 2010 Standard).
0
Comment
Question by:Domenic DiPasquale
  • 4
  • 2
7 Comments
 
LVL 15

Expert Comment

by:jerseysam
ID: 40488702
I think you need to manage rules using Outlook and using the latest version, rather than using OWA.

See article:

http://support.microsoft.com/kb/826265
0
 
LVL 24

Accepted Solution

by:
VB ITS earned 500 total points
ID: 40488749
@jerseysam: It's perfectly fine to create and use rules in OWA, you don't necessarily need Outlook.

@Domenic: do you also use Outlook? Perhaps the rules disappearing coincides with when you utilize Outlook?

You can also try increasing the Rules Quota on your mailbox which by default is set to 64KB. You can confirm this by running the command:
Get-Mailbox "Name" | fl RulesQuota

To increase this to the maximum size of 256KB (which will allow for a very large number of rules) you can run the command:
Set-Mailbox "Name" -RulesQuota:256KB
0
 

Author Comment

by:Domenic DiPasquale
ID: 40488804
I've only been using OWA to create the rules for this mailbox, since it just sits in the background. I'll check the rules quota size in a moment.
0
The problems with reply email signatures

Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

 

Author Comment

by:Domenic DiPasquale
ID: 40489311
BV ITS, I've updated the size of the quota and I'll follow up sometime this week with a status.
0
 

Author Comment

by:Domenic DiPasquale
ID: 40521610
I've updated the rules quota size on the mailbox, but the rules still disappear after about 24 hours.
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40521639
In that case it may be worth using the /cleanrules switch with Outlook for this mailbox to clear out any corrupted rules.

i.e. On a machine with Outlook installed > create a new Outlook profile for this mailbox > set it as your default Outlook profile > then click on Start > Run (or press the Windows + R keys simultaneously) > type in Outlook.exe /cleanrules
0
 

Author Comment

by:Domenic DiPasquale
ID: 40527869
I've decided to make changes to the mail flow. Instead of the rule forwarding the messages to the listed mailboxes, I created a distribution group and added the mailboxes to it. Then configure a rule to forward the messages to the distribution group instead. So far, the rule is still working and has not disappeared.
0

Featured Post

Too many email signature changes to deal with?

Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

Join & Write a Comment

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now