Sorry, something went wrong opening Information Rights Management protected content. The revocation process could not continue - the certificate(s) could not be checked.

Posted on 2014-12-09
Last Modified: 2014-12-17
When trying to open RMS protected content i receive the following.

"Sorry, something went wrong opening Information Rights Management protected content. The revocation process could not continue - the certificate(s) could not be checked."

A domain controller was DCPROMO'd out, decomissioned and deleted. It might have been the certificate server which RMS was pointing at.

I have an export of the certificate from the RMS server from several months back.

Any suggestions?

Question by:Kerr Hend IT
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1 Comment
LVL 37

Accepted Solution

Mahesh earned 500 total points
ID: 40490798
For time being you can turn off certificate revocation check on client computer from IE\advanced settings
Remove tick from below TWO settings
Check for server certificate revocation
Check for publisher's certificate verification

This will allow you to connect client to RMS server and download EUL to deprotect document

After that you can install new CA and renew RMS certificate
I assumed that old CA server is no longer available, you might restore it on another member server from CA backup if wanted to and if you have CA backup in place

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