Solved

Sorry, something went wrong opening Information Rights Management protected content. The revocation process could not continue - the certificate(s) could not be checked.

Posted on 2014-12-09
1
4,667 Views
Last Modified: 2014-12-17
When trying to open RMS protected content i receive the following.

"Sorry, something went wrong opening Information Rights Management protected content. The revocation process could not continue - the certificate(s) could not be checked."

A domain controller was DCPROMO'd out, decomissioned and deleted. It might have been the certificate server which RMS was pointing at.

I have an export of the certificate from the RMS server from several months back.

Any suggestions?


Thanks,
0
Comment
Question by:Kerr Hend IT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 37

Accepted Solution

by:
Mahesh earned 500 total points
ID: 40490798
For time being you can turn off certificate revocation check on client computer from IE\advanced settings
Remove tick from below TWO settings
Check for server certificate revocation
Check for publisher's certificate verification

This will allow you to connect client to RMS server and download EUL to deprotect document

After that you can install new CA and renew RMS certificate
I assumed that old CA server is no longer available, you might restore it on another member server from CA backup if wanted to and if you have CA backup in place
2

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SolarWind and DNS Server 12 96
Windows Server 2016 Essentials with Exchange 2016. Is it feasible solution? 7 1,900
server crashed 2 66
vSphere VM Sysprepped + deleted a snapshot 3 67
Remote Apps is a feature in server 2008 which allows users to run applications off Remote Desktop Servers without having to log into them to run the applications.  The user can either have a desktop shortcut installed or go through the web portal to…
Online collaboration can help businesses be more efficient, help employees grow their skills and foster a team environment.
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question