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User Notification when shadowing PCoIP session in View 5+

General consensus is that when applying the PCoIP.adm template to enable shadowing of a PCoIP session, that there is no notification, dialog box or warning given to the user in the active session when it's being shadowed.

However, the organization I'm in has a View 4.x View legacy / PoC environment that actually does this; gives users a notice when admins shadow for support. The newer production View 5.x environment does not. The previous engineers who built and maintained the older environment are gone and I'm unsure how they would have achieved this. This functionality is HIGHLY DESIRABLE.

Has anyone seen this before? Is this custom scripting? Is it depreciated functionality from VMware? Is it a 3'rd party solution?

Thanks for insights.

btan

I was initially thinking if this fit the use case but it seems that it is on session connect and the toast notification is on prior to session finishing. May want to try out the toast notification but may not be what is intended https://communities.vmware.com/message/2004692

View Client Configuration ADM Template Settings (vdm_client.adm) contains policy settings related to the View Client configuration. Potential option may include E.g.
- Display option to Log in as current user (under Security Settings)
- Disable toast notifications (under General Settings)

May not seems straightforward or may also have been fully scripted for login process ...no savvy on that though

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Uni Kitty

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Chach DalSanto

ASKER

I'm getting inconsistent information from my team here; I'm 90% certain at this point that the VMware admins aren't aware that the Windows help-desk staff have been using Remote Assistance built in to Windows and the SCCM client to initiate support sessions, which will and does prompt users.

The VMware admins may have been confused, or may have been hoping to take this up to the virtualization level and independent of the OS... possibly in anticipation of migrating off of actual desktops & laptops in favor of toasters and still maintaining compliance by notifying users. Either way, it doesn't seem to have been communicated well to me, so I'm gonna follow up with the director next week when he gets back. Thx for the input so far... lets see what they say.

Uni Kitty

Keep us posted, this is an interesting one.

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btan

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Chach DalSanto

ASKER

OK Thank s for the input. Im going to review with the team early next week and have more information to share. Thanks.

Chach DalSanto

ASKER

I'm closing this ? because its become clear that they were asking for features from 1 set of technology to apply to another.

Thanks for everyones input. It was still a good discussion.

I'd like to see VMware add this feature soon, even as a Fling! Seems like it would be rather simple to implement and would make it much more appealing to system designers constrained by notification requirements.

Chach DalSanto

ASKER

Non-issue but enjoyed having the discussion. Thx

Uni Kitty

I'd like to see VMware add this feature soon, even as a Fling! Seems like it would be rather simple to implement and would make it much more appealing to system designers constrained by notification requirements.

In case you weren't aware, you can submit ideas like this to VMware via their feature request site.
https://www.vmware.com/company/contact/contactus.html?department=prod_request

They have product managers who monitor the incoming requests and even though they don't respond directly to you, I can assure you that they do get reviewed by the PM for the specific product. They're very good at monitoring this queue and creating feature backlogs for these!

Great discussion!

btan

thanks for sharing