vcops shows 'overlicensed' even though collector account not applied

Hi guys, i currently have an overlicense issue with vCOP Manager and am trying to change it with no avail.

I have created a collector account and registered it within the Admin GUI for vCOPs.  I have yet to apply it to my vcenter, however, when i login to vCOPs i get 'Limit reached'.  

What i want to know is how and why it is showing this if the collector account hasnt been applied to any of the VM's, Hosts etc

Your help is appreciated

Regards
BCSITSAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Is it still using the old account ? The reliable method is to ensure you have the correct licenses, as your vCOPs Metrics will be off! by excluding VMs, it cannot measure or include!

Previously you had exceeded your 75 VM limit, when you installed it, so this could be recorded in the database.

Normally to "workaround" the license limit, you would create a new Account, and then only limit this account to the VMs you have a license for.

see here

https://communities.vmware.com/message/1789264#1789264

and here

http://www.virtualinsanity.com/index.php/2013/02/15/limiting-vcops-access-to-vcenter-resources-using-permissions/

I'm not sure, if this is License Avoidance!
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BCSITSAuthor Commented:
Hi Andrew, thanks for the response.

The reason i want to limit the VM's is that we have a large DEV environment and we dont need to monitor these VM's.  It is these VM's that are pushing the license over the limit.  

I have tried the guide from 'www.virtualinsanity.com' but this isnt working for me so i tried to reverse it by removing all 'monitoring' accounts from our vsphere env. I restart the vCOPs service and check again but i still get the limit reached displayed.  is this expected behaviour?

thanks again,
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Has it ever worked?

You may have to install vCOPs again from scratch, but create the permissions and account first.
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BCSITSAuthor Commented:
Hi Andrew, i have just checked our licensing for vCOPs and found that we have two sets of 75 licences which total 150.  There are 2 separate keys for 75 VM licences each and atm only one is set to our current vCOPs installation.  The other is from our old vCOPs server. (See attachment)

Is there a way to consolidate these licences into one so that we may use all 150 within our new environment?  I will search online for info but anything you can provide is greatly appreciated.
vcops-licences.png
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Normally, you can do, this "if applicable" at My VMware.

they could be for different versions or levels of vCops.

e.g. we have many vCop licenses, for different activities, they cannot be merged, because the licenses are not like licenses.

Otherwise check with VMware Licensing.
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BCSITSAuthor Commented:
ok, thanks for the update.  really appreciate the help.  ill contact VMware and see what they can do.
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