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Outlook PST won't backup

Posted on 2014-12-09
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Last Modified: 2014-12-16
Hey guys,

We are moving from pop3 to hosted exchange. Now on one PC, when i try to do a backup of her PST to import into the new outlook profile it just freezes. They don't have a copy of the emails on the pop3 server so it looks like they are all local.

What can i do to get them all off?
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Question by:Cobra25
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9 Comments
 
LVL 7

Expert Comment

by:Thomas Wheeler
ID: 40490644
How are you doing the backup?
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LVL 4

Author Comment

by:Cobra25
ID: 40490647
Thomas im just going to export to pst from within outlook.
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LVL 7

Expert Comment

by:Thomas Wheeler
ID: 40490651
If it was a pop 3 account have you tried closing outlook and going to the users profile copYing the pst file as a backup and opening outlook the open the copied pst file. From here you can copy the data out and see if it still freezes
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LVL 24

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VB ITS earned 500 total points
ID: 40490664
No need to export from Outlook if it is a POP3 account. Firstly you will need to close out of Outlook as it places a lock on the PST file. Now go to the Control Panel > open Mail > click on Data Files > click on the  PST file for the POP3 account > click on Open File Location on the top right > now copy the PST file to an external drive or network share and you're good to go!
Control-Panel---Mail.pngOutlook-Data-Files.png
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LVL 20

Expert Comment

by:n2fc
ID: 40491003
When backing up larger (> 4GB) PST files, make sure the destination is capable of storing these larger files!

Example: When backing up to USB, some come preformatted as FAT32... These do NOT support larger files and must be reformatted to NTFS!
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LVL 2

Expert Comment

by:Chach DalSanto
ID: 40491276
Excellent point n2fc.  Cobra25, you may also need to repair the PST.  If its corrupted (a fairly common occurrence especially on larger PST's) copying it won't help matters.  It's a little like a database with an internal complex structure different from flat files like a Word doc.  You can run the built-in Inbox Repair tool.  

It's a little different depending what version of Outlook you have so here's instructions from MS on how to launch it:

http://support.microsoft.com/kb/272227/

Hope this helps.  I do this on a somewhat regular basis and its really easy.
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LVL 4

Author Comment

by:Cobra25
ID: 40491723
VB ITS, if i simply grab the PST, will that import ALL info? Email, contacts, calendar etc?
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LVL 7

Expert Comment

by:Thomas Wheeler
ID: 40491763
Yes email contacts and calendar are stored in the pst file. If you grab it the items will be there. It's just like if you did the export.
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LVL 24

Expert Comment

by:VB ITS
ID: 40492797
Yes, just make sure when you go to import the PST file you tick the box to import all subfolders.
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