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nzrubinFlag for New Zealand

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Docuprint M355 paper jam after toner replaced

Hello
we got Docuprint M355 in the office ...
and it breaks often. for example after i replace toner ... there is noise at the back when it prints and a paperjam.
last time we had to use warranty service
is it a common problem for this printers ?
should we just get a different printer ?
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hdhondt
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Thanks