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Docuprint M355 paper jam after toner replaced

Posted on 2014-12-10
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Last Modified: 2014-12-10
Hello
we got Docuprint M355 in the office ...
and it breaks often. for example after i replace toner ... there is noise at the back when it prints and a paperjam.
last time we had to use warranty service
is it a common problem for this printers ?
should we just get a different printer ?
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Question by:nzrubin
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hdhondt earned 500 total points
ID: 40492844
What kind of noise is it? If it is the same as last time, then it obviously needs repair again.

Xerox printers are usually quite reliable and their service (at least here in Australia) is excellent. I do not know of any issues with your model, so I assume you may just have a lemon. As the printer is still under warranty, I would talk to Xerox about it. They will repair it and, if it continues to cause problems, they will replace it for you.
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by:nzrubin
ID: 40492870
Thanks
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