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Outlook - Using Junk Email settings on an additional mailbox

Posted on 2014-12-10
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Last Modified: 2014-12-10
Hi Mail Experts,

We have a sales email account that gets a huge amount of junk.

Several users access this account as a linked Mailbox.

Users can use the Outlook context menu in their own inbox to select Junk -> Block sender, which will move the email to the additional mailboxes junk email folder and filter out future emails from blocked senders.

However, if they try this in the linked Mailbox, the message is moved to the linked mailboxes junk mail folder but it doesnt seem to prevent the emails being recieved by the sender again to the linked mail box.

Is there anyway to do this (apart from someone logging in under the sales account)?

Thanks
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Question by:jmsjms
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8 Comments
 
LVL 24

Expert Comment

by:VB ITS
ID: 40491071
Please specify what version of Exchange you have, as you can enable the server-side Junk email settings using the Set-MailboxJunkEmailConfiguration command in Exchange 2010 and 2013.

Exchange 2007 and Exchange 2003 however is a different matter as you'll need to use some lengthy scripts to achieve this.
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Author Comment

by:jmsjms
ID: 40491157
Exchange 2010 SP3
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Author Comment

by:jmsjms
ID: 40491162
The users need to block specific senders via their client, so using Exchange shell wont be suitable or am I missing something? :-)
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VB ITS earned 500 total points
ID: 40491196
You can use the command Set-MailboxJunkEmailConfiguration -Identity "Sales" -Enabled $true in  Exchange Management Shell. See this article for more configuration changes you can make to the Junk E-mail settings using this cmdlet: http://technet.microsoft.com/en-us/library/dd979780(v=exchg.141).aspx

Alternatively, if you are after a more 'user friendly' way to configure the Junk E-mail settings for the shared mailbox then you can log into OWA with an account which has full access to the "Sales" mailbox > click on Options on the top right corner > See All Options > then on the top left click on Manage Myself > select Another User from the drop down list > locate "Sales" in the address book > OK > click Block or Allow on the left panel in the window that appears > select the Automatically filter junk e-mail option and add email addresses/domains to the Safe Senders and Blocked Senders lists as needed.
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LVL 24

Expert Comment

by:VB ITS
ID: 40491200
The users need to block specific senders via their client, so using Exchange shell wont be suitable or am I missing something? :-)
You can utilize the Blocked Senders list using EMS but I'd probably opt for the OWA method in my above post as there's less room for error.
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Author Comment

by:jmsjms
ID: 40491213
Thanks VB ITS. I've seen the OWA method but was hoping for something that could be done via Outlook.  Not very user friendly is it?  

But many thanks for the info.  The admin cmdlet might come useful in the future.
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Author Closing Comment

by:jmsjms
ID: 40491215
Thanks for the info.
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LVL 24

Expert Comment

by:VB ITS
ID: 40491238
The OWA method isn't too bad once you know where to go and can do it without the use of Google :)

Glad I could be of some help.
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