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troubleshooting Question

Citrix Xen App 6.5 You have not been granted permission.

Avatar of riverbank
riverbankFlag for United Kingdom of Great Britain and Northern Ireland asked on
CitrixWindows OSWindows Server 2008
7 Comments1 Solution1914 ViewsLast Modified:
Hi All,

I have an issue where a new Citrix Xen App 6.5 server is refusing published application access.

This is my first Xen App environment with more than 1 Citrix server so I may have configured it incorrectly!

This is the following setup:

2 Citrix Servers:

Citrix XA6.5 Rollup Pack 4:
CitrixSvr1 : Roles: Web Interface, Licensing, Applications
CitrixSvr2: Roles: Applications

Connection method: Alternate NAT'd with Explicit (no pass through)

Public IP NAT'd to CitrixSvr1IP. This works fine.

I'm now in the situation where I have added CitrixSvr2, installed the applications, joined it to the farm. Added the Altaddr in the server and pointed the RDS Cals and Citrix licensing to CitrixSvr1.

You can RDS to the box no issues and it will log you on.

However If I publish an application to it and access the Web Interface on CitrixSvr1 to execute it then it fails to load.

For example I made a new server desktop for Citrsvr02 and when you click it, instead of loading straight into the desktop it loads up the welcome login screen. If you attempt to login you then receive a prompt stating 'connection error: you have not been granted permission' The screen then goes blank and eventually terminates.

I had heard this may be something to do with worker groups but for the test I have just been specifying the server.

I'm at my wits end and googl'ing hasn't shown up anything to aid me. Any help would be appreciated.
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