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Citrix Xen App 6.5 You have not been granted permission.

Posted on 2014-12-10
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Last Modified: 2015-06-13
Hi All,

I have an issue where a new Citrix Xen App 6.5 server is refusing published application access.

This is my first Xen App environment with more than 1 Citrix server so I may have configured it incorrectly!

This is the following setup:

2 Citrix Servers:

Citrix XA6.5 Rollup Pack 4:
CitrixSvr1 : Roles: Web Interface, Licensing, Applications
CitrixSvr2: Roles: Applications

Connection method: Alternate NAT'd with Explicit (no pass through)

Public IP NAT'd to CitrixSvr1IP. This works fine.

I'm now in the situation where I have added CitrixSvr2, installed the applications, joined it to the farm. Added the Altaddr in the server and pointed the RDS Cals and Citrix licensing to CitrixSvr1.

You can RDS to the box no issues and it will log you on.

However If I publish an application to it and access the Web Interface on CitrixSvr1 to execute it then it fails to load.

For example I made a new server desktop for Citrsvr02 and when you click it, instead of loading straight into the desktop it loads up the welcome login screen. If you attempt to login you then receive a prompt stating 'connection error: you have not been granted permission' The screen then goes blank and eventually terminates.

I had heard this may be something to do with worker groups but for the test I have just been specifying the server.

I'm at my wits end and googl'ing hasn't shown up anything to aid me. Any help would be appreciated.
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Question by:riverbank
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7 Comments
 
LVL 2

Expert Comment

by:Krishna V
ID: 40490991
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Author Comment

by:riverbank
ID: 40491037
@ Krishna

Thanks for the reply.

Unfortunately I have seen this post and it did not resolve the issue.
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Expert Comment

by:Krishna V
ID: 40491045
Ok. I do have a Citrix 6.5 farm, but never faced this problem.
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Accepted Solution

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riverbank earned 0 total points
ID: 40491093
Hi I think I have found the issue.

Citrixsvr1 is on Rollup Update 3 and CitrixSvr2 is on Rollup Update 4.

This version mis-match is the likely cause.

I'm waiting for a maintenance Window to perform the upgrade on the older box.

I'll keep you updated.

Kind Regards,

Riverbank
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LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 40491123
try to update rollup pack and make sure all the servers have same version.
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Expert Comment

by:Brian CTXSupport
ID: 40710805
The rollups should be at a consistent version but that is not likely causing your issue.  What user account are you using to test with?  What users are in the Remote Desktop Users local group on both servers?  Does it happen with an administrative account?
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Author Closing Comment

by:riverbank
ID: 40827752
Found own solution
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