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updated to iTunes 12

Posted on 2014-12-10
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I updated iTunes to 12.1 and now weird things are happening with my iPad sync.  I plug in the iPad and it shows all of the apps that are on it but when I click on "install" to add another app all my apps on the horizontal line at the bottom go away.  It is like it wants to delete all the apps and then install only this one that I have selected.  I don't want to take off all the apps just add a new one.  What's up?
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Question by:mkramer777
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11 Comments
 

Author Comment

by:mkramer777
ID: 40492617
how do you request attention on this question?
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Expert Comment

by:Simon
ID: 40494657
Hi 12.01 is the latest version AFAIK.

Have you tried doing a full backup/sync before installing the new app?

The iTunes interface has changed quite a bit, but I've not experienced any problems?

Could you try restating this sentence
>when I click on "install" to add another app all my apps on the horizontal line at the bottom go away

as I'm not sure what you mean.
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Author Comment

by:mkramer777
ID: 40494802
Look at the screenshots.  The one that is labeled "before" is when I plug in the iPad and open iTunes.  The screenshot that is labeled "after" is what it looks like when I try to install a new app.  It wants to delete all my apps on the iPad and only install the one  new one I selected.
Screen-Shot-2014-12-11-at-2.07.48-PM.png
Screen-Shot-2014-12-11-at-2.08.04-PM.png
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Expert Comment

by:Simon
ID: 40495199
I see what you mean! iTunes is not recognising all the existing content on your iPad. Beyond my experience, I'm afraid. I can only suggest downloading the new app you want to install directly from the AppStore on the iPad rather than doing it through iTunes.
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Author Comment

by:mkramer777
ID: 40496135
That won't work.  That means I can never plug in my iPad again?  I'll have to wait for another answer.
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Author Comment

by:mkramer777
ID: 40496271
can you downgrade to an older version of iTunes?  Would that work?
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Expert Comment

by:Simon
ID: 40496276
I wasn't suggesting that you couldn't plug it in (to charge). Just don't sync it with iTunes. Instead of installing the new app via iTunes, download it directly to your iPad. If you've paid for it once you can download it again.

Are all the other apps ones that you've personally purchased, or are they family-sharing?
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Author Comment

by:mkramer777
ID: 40496291
personally purchased
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Accepted Solution

by:
Simon earned 2000 total points
ID: 40498792
Hi, I've now replicated the issue on a family member's iPod. I've no resolution as yet, but see from this link and this one that others are having problems.
I can confirm that I've been able to directly download new apps onto the device, but not sync it with iTunes. I'll post again if/when I get a full resolution, but suspect it may be dependent on the next release of iTunes, or involve doing a factory reset of the device followed by restore from backup, or a rebuild of the iTunes library.
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Author Comment

by:mkramer777
ID: 40500382
Can I downgrade to an older version of iTunes?
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LVL 18

Expert Comment

by:Simon
ID: 40584358
I continue to have this issue too, even though there has been another update to iTunes released since you last posted.

This link shows how to downgrade but it's not a 'supported' method and requires 3rd party utilities. I have not downgraded myself but continue to wait for a proper fix in a future release of iTunes.
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