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Outlook on Mac Says "Bad Username or Password"

Wesley Johnson
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Last Modified: 2014-12-10
There are two Macs in an area of our library equipped with Microsoft Outlook. One of them currently gives a "Bad Username or Password" area when an attempt to check the user's email is made; Outlook is working properly on the other. I checked to ensure the Outlook settings were the same on both machines.

The user with the troubled Mac remotes in to a Windows 7 desktop that also has Outlook with an email account set up for her. On it, things worked fine; she's also able to log into webmail without error. That tells me something is borked with her email setup.

I tried deleting & recreating her email account on her Mac; that failed to fix the issue, though.

Any input would be appreciated.
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Wesley JohnsonIT Assistant

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Commented:
This is connecting with an off-site Exchange server.
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Commented:
This one is on us!
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