Solved

Outlook can't open a PST

Posted on 2014-12-10
12
180 Views
Last Modified: 2016-11-23
I had a user crash while I was on vacation. They had dell come and exchange the hard drive which I tested and is DOA. Murphy's law the Windows Backup will not restore. So I painstakingly extracted all the zip files so get the files.
Some of the PST would not open but a SCNPST fixed that others it will not work. I have some PSTs, one which we feel is the last one the one we need,  which is named "xxx@fsxxx.net.PST"and it will not open or will SCNPST recognize.  
 Error message : The file  xyz@fsxxx.net.pst is not an Outlook File. (.pst)
 Can any one help me out on this.

I did notice that these particular files were broken up in the windows zip folder but I have tried a few of them separately and same results.
She has windows 7,  4 GB RAM  office 2013 Home and Business - Outlook 2013
I have Outlook 2010 on my system
Really need to get to this PST any suggestions
0
Comment
Question by:ssaver
  • 6
  • 5
12 Comments
 
LVL 2

Expert Comment

by:Jorge Ocampo
ID: 40492340
So to confirm in brief summary:

1. You did a restore of the users pst from the crashed drive correct?
2. seems the pst is corrupted right?
0
 
LVL 92

Expert Comment

by:nobus
ID: 40493277
here they list 4 other softwares to repair the pst - but not for free :  http://www.techrepublic.com/blog/five-apps/five-reliable-outlook-pst-file-repair-tools/
0
 
LVL 1

Author Comment

by:ssaver
ID: 40493592
Jorge Ocampo
No could not access the drive it was dead
I tried to restore files from windows Backup and Restore from the networked system but it could not see any of the sets even when I showed it the path.

Yes it appears to be corrupt and inbox repair will not or can not access

nobos
I will check out your link tks
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 92

Expert Comment

by:nobus
ID: 40493986
ok sovier
0
 
LVL 1

Author Comment

by:ssaver
ID: 40495980
Seems that corrupt PST maybe caused by Outlook itself. When they created a new POP3 email account it automatically used the email address xxx@xxx.net under More settings general tab. if it keeps the ".com" or ".net" then it ends up naming the .net .pst naming and it won't open (xxx@xxx.net.pst). I assume because of the double "." in the name. This is just my theory.

I tried the programs from the link and they did not fix or recognize....

Any other suggestions are welcomed, right now I am forwarding all email either sent or receive by her from the Archives. My hand are killing me from the repetitiveness.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40496254
copy it to a different folder, and rename it to xxx.pst, then try to open it
0
 
LVL 1

Author Comment

by:ssaver
ID: 40497120
nobus
Had done that still no joy actually did it many times - stupid MS

 I was able to get her the last years worth of email sent and received from the archives. I created a fake archive then open the others week by week and just copied the email to another folder. only took me most of today but at least I have my hands and no pain.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40497651
and the softwares i mentioned don't help either?
0
 
LVL 1

Author Comment

by:ssaver
ID: 40500594
No I tried them all and none were able to  access, or fix the file.
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 40500738
then consider it lost...
0
 
LVL 1

Author Comment

by:ssaver
ID: 40501079
Have already began playing taps..... thanks for your suggestions
0
 
LVL 92

Expert Comment

by:nobus
ID: 40502062
yep , we can't win them all, can we?
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is an article about Leadership and accepting and adapting to new challenges. It focuses mostly on upgrading to Windows 10.
If you need to start windows update installation remotely or as a scheduled task you will find this very helpful.
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now