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Outlook can't open a PST

Posted on 2014-12-10
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Last Modified: 2016-11-23
I had a user crash while I was on vacation. They had dell come and exchange the hard drive which I tested and is DOA. Murphy's law the Windows Backup will not restore. So I painstakingly extracted all the zip files so get the files.
Some of the PST would not open but a SCNPST fixed that others it will not work. I have some PSTs, one which we feel is the last one the one we need,  which is named "xxx@fsxxx.net.PST"and it will not open or will SCNPST recognize.  
 Error message : The file  xyz@fsxxx.net.pst is not an Outlook File. (.pst)
 Can any one help me out on this.

I did notice that these particular files were broken up in the windows zip folder but I have tried a few of them separately and same results.
She has windows 7,  4 GB RAM  office 2013 Home and Business - Outlook 2013
I have Outlook 2010 on my system
Really need to get to this PST any suggestions
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Question by:ssaver
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12 Comments
 
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Expert Comment

by:Jorge Ocampo
ID: 40492340
So to confirm in brief summary:

1. You did a restore of the users pst from the crashed drive correct?
2. seems the pst is corrupted right?
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Expert Comment

by:nobus
ID: 40493277
here they list 4 other softwares to repair the pst - but not for free :  http://www.techrepublic.com/blog/five-apps/five-reliable-outlook-pst-file-repair-tools/
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Author Comment

by:ssaver
ID: 40493592
Jorge Ocampo
No could not access the drive it was dead
I tried to restore files from windows Backup and Restore from the networked system but it could not see any of the sets even when I showed it the path.

Yes it appears to be corrupt and inbox repair will not or can not access

nobos
I will check out your link tks
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LVL 92

Expert Comment

by:nobus
ID: 40493986
ok sovier
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Author Comment

by:ssaver
ID: 40495980
Seems that corrupt PST maybe caused by Outlook itself. When they created a new POP3 email account it automatically used the email address xxx@xxx.net under More settings general tab. if it keeps the ".com" or ".net" then it ends up naming the .net .pst naming and it won't open (xxx@xxx.net.pst). I assume because of the double "." in the name. This is just my theory.

I tried the programs from the link and they did not fix or recognize....

Any other suggestions are welcomed, right now I am forwarding all email either sent or receive by her from the Archives. My hand are killing me from the repetitiveness.
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Expert Comment

by:nobus
ID: 40496254
copy it to a different folder, and rename it to xxx.pst, then try to open it
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Author Comment

by:ssaver
ID: 40497120
nobus
Had done that still no joy actually did it many times - stupid MS

 I was able to get her the last years worth of email sent and received from the archives. I created a fake archive then open the others week by week and just copied the email to another folder. only took me most of today but at least I have my hands and no pain.
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Expert Comment

by:nobus
ID: 40497651
and the softwares i mentioned don't help either?
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Author Comment

by:ssaver
ID: 40500594
No I tried them all and none were able to  access, or fix the file.
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Accepted Solution

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nobus earned 500 total points
ID: 40500738
then consider it lost...
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Author Comment

by:ssaver
ID: 40501079
Have already began playing taps..... thanks for your suggestions
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Expert Comment

by:nobus
ID: 40502062
yep , we can't win them all, can we?
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