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upgrade to yosemite - no sound

Posted on 2014-12-10
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Last Modified: 2014-12-13
I upgraded this morning.  Now i have no sound.  It is set to mute.  I checked system preferences and mute is NOT checked there.  I googled it and others are also having this problem.
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Question by:nsitedesigns
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Expert Comment

by:Simon
ID: 40494661
What hardware (Mac model) are you using? Which OS version did you upgrade from - Mavericks?
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serialband earned 250 total points
ID: 40494725
I've found that in the latest yosemite, the sound messes up.  If you plug in a headphone/mic and unplug it, it sometimes resets.  Also, if you go to System Preferences --> Output and select the correct sound output, even if it's the only one, it "fixes" itself.
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Expert Comment

by:strung
ID: 40494997
Here is the official answer from Apple:

http://support.apple.com/kb/PH18958
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Assisted Solution

by:strung
strung earned 250 total points
ID: 40495001
You could also try resetting the PRAM by cold booting while holding down the Command-Option-p-r key combination until you hear the startup chime a third time.
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Author Closing Comment

by:nsitedesigns
ID: 40495110
FYI, the link to the apple site did not work.
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Expert Comment

by:strung
ID: 40495143
That's odd. It seems to be working now.
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Author Comment

by:nsitedesigns
ID: 40496174
I tried again and it doesn't work.  I am using safari.
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Expert Comment

by:strung
ID: 40496190
I am using Safari too. Strange the link isn't working for you. It is for me. Try cutting and pasting

http://support.apple.com/kb/PH18958

into your browser location window.
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Expert Comment

by:serialband
ID: 40496343
Are you behind a proxy or a firewall?  Those links work for me in Chrome, Firefox, Opera Next and Safari.
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Author Comment

by:nsitedesigns
ID: 40496373
In safari ox 10.10.1 I can go the page.  It opens a white page.  Nothing on the screen.  In ff I can go to the page.  Strange.  Thansk again.!
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Expert Comment

by:serialband
ID: 40497408
In Safari, try this:

Open this first:
http://support.apple.com/

Then open this:
http://support.apple.com/kb/PH18958

I think Apple sets some weird cookies for safari.
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Author Comment

by:nsitedesigns
ID: 40498154
That did it!  I can view the page.  Thanks!
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