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upgrade to yosemite - no sound

I upgraded this morning.  Now i have no sound.  It is set to mute.  I checked system preferences and mute is NOT checked there.  I googled it and others are also having this problem.
Mac OS XApple OS

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nsitedesigns
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Simon
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What hardware (Mac model) are you using? Which OS version did you upgrade from - Mavericks?
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serialband
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strung
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Here is the official answer from Apple:

http://support.apple.com/kb/PH18958
SOLUTION
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strung
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nsitedesigns
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ASKER

FYI, the link to the apple site did not work.
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strung
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That's odd. It seems to be working now.
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nsitedesigns
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ASKER

I tried again and it doesn't work.  I am using safari.
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strung
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I am using Safari too. Strange the link isn't working for you. It is for me. Try cutting and pasting

http://support.apple.com/kb/PH18958

into your browser location window.
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serialband
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Are you behind a proxy or a firewall?  Those links work for me in Chrome, Firefox, Opera Next and Safari.
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nsitedesigns
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ASKER

In safari ox 10.10.1 I can go the page.  It opens a white page.  Nothing on the screen.  In ff I can go to the page.  Strange.  Thansk again.!
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serialband
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In Safari, try this:

Open this first:
http://support.apple.com/

Then open this:
http://support.apple.com/kb/PH18958

I think Apple sets some weird cookies for safari.
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nsitedesigns
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ASKER

That did it!  I can view the page.  Thanks!
Mac OS X
Mac OS X

Mac OS X is the desktop operating system from Apple Inc., found on Macintosh computers. OS X consists of a Mach/BSD-based kernel, operating system interfaces primarily based on FreeBSD and additional frameworks (written in C, C++ and Objective-C providing user interface and application-level services.

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