Solved

IE keeps crashing , please see screen shot...

Posted on 2014-12-10
21
101 Views
Last Modified: 2015-01-07
IE keeps crashing, please look at screen shot to see errors. it happens constantly. help
IEerror.png
0
Comment
Question by:frankbustos
  • 6
  • 5
  • 4
  • +4
21 Comments
 
LVL 18

Expert Comment

by:awawada
ID: 40492367
Did you try to reset IE?
http://support.microsoft.com/kb/923737
0
 

Author Comment

by:frankbustos
ID: 40492373
Yes I did, same results
0
 
LVL 18

Expert Comment

by:awawada
ID: 40492413
Do you have Windows 7 with IE 11?
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 94

Expert Comment

by:John Hurst
ID: 40492442
In addition to trying the suggestion above, also remove (disable) all plug-ins. Many plug-ins in IE conflict and cause problems.

Are you using IE 32-bit (assuming Windows is 64-bit). Use 32-bit Windows.

Run System File Checker:  Open an admin command prompt and run SFC /SCANNOW twice. Allow to complete and restart.

Test after all the above.
0
 

Author Comment

by:frankbustos
ID: 40492534
I'm on windows 7 pro 64- but running IE 10
0
 

Author Comment

by:frankbustos
ID: 40492538
Hi john, I'll do the scannow
0
 

Author Comment

by:frankbustos
ID: 40492571
Another thing that's happening is every minute or so a sound plays. Like if you hit a piano note. And sometimes it does it like 15 xs in a row and nobody is using it.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40492576
IE crash from plug-ins and the need to reset does not cause sounds.

This now sounds for sure like a virus or other malware. Scan with your own anti virus application and then with Malwarebytes (malwarebytes.org).
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 500 total points
ID: 40492671
frankbustos--
Is this something recent?  If so run a System Restore to a time before it started.

Do you use LogicTech SetPoint?  If so a recent Windows Update clashes with it.

Now that you have added the sound problem,  and malware is not the problem, you may want to consider a Repair Install.
http://www.sevenforums.com/tutorials/3413-repair-install.html
It should not affect your personal data or installed programs, but a backup up first is always a good idea.
0
 
LVL 3

Expert Comment

by:Stef95
ID: 40493413
Have you tried to reset IE, by going into options. For more information on this try this:

http://windows.microsoft.com/en-gb/internet-explorer/reset-ie-settings#ie=ie-11
0
 
LVL 16

Expert Comment

by:joinaunion
ID: 40494900
What type of pc?
Do you have latest video drivers installed?
0
 

Author Comment

by:frankbustos
ID: 40499434
Jcimarron,
 I'll te ya System restore, this started happening about a month ago. I'll also try a repair and get back with results.
0
 
LVL 18

Expert Comment

by:awawada
ID: 40505373
Did you install the update KB3008923 ?
If yes uninstall it and check. It was a bad update from december.

http://windowsitpro.com/windows-update/tracking-decembers-updates-update-kb3008923-crashing-ie9-other-issues-reported
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40506081
IE11 was updated for both Windows 7 and Windows 8 today (12/17/2014). Did you do these updates in addition to the other things you were going to try.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40506105
frankbustos --
I am not aware of any IE11 Updates today (12/17), but that does not mean there are not any.

However there were several last Tuesday (12/09) and one was a problem--KB3004394.  MS subsequently offered a fix to uninstall the problem Update.
https://support.microsoft.com/kb/3024777
Maybe you need to install an run KB3024777
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40506113
@jcimarron - They both came after 5pm today and as Important Updates on both machines.

I was fully up to date as of this morning on both machines.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40507480
Thanks, John.  I got mine today.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40507512
frankbustos ----
Among the problems from last week's Windows Updates was one that affected IE 9 and 11.  The fix for IE 11 should now be offered to you but if not, you can get it here.
http://support.microsoft.com/kb/3025390

This is what John Hurst has mentioned twice.
0
 
LVL 1

Expert Comment

by:bmwlaval
ID: 40522286
Hi guys,

Any updates ? Last week for IE9 it was fine and starting today the issue came back.

Regards,
0
 

Author Closing Comment

by:frankbustos
ID: 40536105
sorry for the late reply, a repaired worked thanks!
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40536122
frankbustos--
Glad to hear the good news.  You are welcome.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
logon script 9 76
Google photos - how to do a download dump? 15 80
Registry permissions settings not sticking 5 35
Measure time after installing Antivirus 8 59
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question