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licensing for exchange 2013

Posted on 2014-12-10
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I have all of my customers licensing information in my Microsoft Licensing Service Center and have been using it for years.  now I am migrating customers to exchange 2013, and am confused about the license keys.  It seems that there is only key one in my account even though I have purchased 3 separate licenses for 3 separate customers. yet in my license summery it shows "effective quantity" of 3. And this key does not show up under any of my customer.  

under the customer information it shows that they have a license, but no key shows up under their "downloads and keys" section, even though their server keys, purchased at the same time, are there.

So the question is, am I supposed to use this one key for all of my customers? which makes no sense to me, if not.. where do I get the other keys?

thanks.
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Question by:chris_nt
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by:Lee W, MVP
ID: 40492573
Did you license it to yourself or to your clients?  You should be licensing to your CLIENTS with YOU as the reseller.  As the reseller for my clients, I see my client's keys and downloads, but I have multiple keys.  If you are licensing to yourself then I would only expect one key with an authorized number of instances (and quite possibly licensing issues for you down the road).
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chris_nt earned 0 total points
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no one provided relevant information. closing the question
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by:chris_nt
ID: 40735247
no one provided any useful information
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