Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 236
  • Last Modified:

Files not displayed for WD Passport external drive

When I connect the Passport via USB, the drive runs and light flashes as it initializes - and briefly shows up as the "H" drive and shows the files.  But then the "H" drive does away and no files are visible.  The drive continues running the the light is on steady.  How can I get access to the drive to run a backup?  It has worked OK in the past; have not used it for quite a while.
0
Rodger Reedy
Asked:
Rodger Reedy
  • 6
  • 3
  • 2
  • +1
4 Solutions
 
Rodger ReedyProgram ManagerAuthor Commented:
With the Passport still connected via the USB, I can insert a 7 GB flash drive, and it shows up as the "H" drive and files are accessible.
0
 
Rodger ReedyProgram ManagerAuthor Commented:
New data point - the drive behaves the same way with a  Windows 8.1 laptop.  Also while connected to the desktop, it periodically re-initializes and shows up as the "M" drive since the flash drive is now the "H" drive.   Would seem to indicate it's a problem with the Passport.  Wonder if there is any diagnostic or repair software?
0
 
Rodger ReedyProgram ManagerAuthor Commented:
Now it seems to be working normally - backing up a large folder (69 GB).  Maybe it just needed the cobwebs cleared after sitting for over a year.  If things continue to go well, I'll close out this question.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
noxchoCommented:
Connec the drive to Desktop. Then right click on My Computer - Manage - Disk Management.
Check if the drive is there. If yes then right click on its partition and select Assign/Delete Drive Letter. Assign one free available letter. Does it show then itself normally?
I recommend you running CHkDSK x:/f on this drive from a command line, where x is a drive letter assigned to a drive.
0
 
rindiCommented:
The diagnostic utilities for the disk can be found on the WD site. Download from there for your product and run. If it run at times but not always, it could be a power issue. Maybe the disk's powersupply doesn't give enough power,or if it is powered solely by the USB port, the PC's USB ports can't supply enough power.
0
 
Rodger ReedyProgram ManagerAuthor Commented:
It is running more consistently, but still keeps interrupting.  It passes the WD quick test, but the detailed test fails - too many bad sectors.  Formatted it and started a back-up, but it kept stopping.  I started a procedure to write zeros.  It ran for about 15 minutes, then stopped.  I have a powered USB on the back of the computer.  I'll try that to see if that might narrow it to a power issue.  It has worked OK in the past with this computer and USB port.  I've leaning toward it just having a slowly degrading condition.  - - - Just tried the powered USB - the drive won't initialize (light flashing and show in My Computer).  The light is on steady and it slightly vibrates, but it is not reading or writing any data.  Just seems to have gone dormant.  Went back to the front USB - still not working.  Thinks it's time to give up on it.  Just tried it on a laptop - same behavior.  The light will quickly flash a couple of time when first plugged in, then nothing.
0
 
nobusCommented:
>>   I have a powered USB on the back of the computer.   <<   never saw that  -what model is it ?
anyway, too low on power can cause erratic behavuiour, and bad sectors as well, so i recommend to use it from a properly powered usb  hub

**if you have usb3 ports, connecting to these can help also

if it shows bad sectors - try running  HDDRegenerator  (not free) - it repaired many bad drives for me http://www.dposoft.net/hdd.html
0
 
rindiCommented:
If it fails the long test, replace it. If it isn't too old you may even get a warranty replacement.
0
 
noxchoCommented:
The drive is out of warranty, isn't it? If yes then open a USB box and connect the drive to free apC SATA port and scan it there with WD tool. If it fails there - time to let it go.  USB controller can prevent normal HDD test from these tools.
0
 
rindiCommented:
The diagnostic already showed it to have many bad sectors. That means it is bad and needs to be replaced. You'll get the same results if you remove it from the case and test it again...
0
 
Rodger ReedyProgram ManagerAuthor Commented:
The drive is old (5+ yrs) and now it won't even try to initialize.  The light comes on, but there's no other activity.  I don't think it's worth messing with any further.  Thanks for the suggestions - all good - but the drive is beyond help.
0
 
Rodger ReedyProgram ManagerAuthor Commented:
I did not select any of my comments as a solution.  The best solution was by nobus to use a regenerator program or hook it up to a SATA port.  That was not done due to the deteriorating condition of the drive.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 6
  • 3
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now