Is it grayed out or is it missing? It can't be both. Can you upload a screenshot?

xzay1967--
Run System Restore to a time before this started

Please confirm you have the address bar? but missing the backspace arrows
Have you done some tweaking?
How do I show/hide the Command Bar (aka Folder Band) in Windows Explorer?
Confirm you have not modified windows registry or using a 3rd party theme?
As it is known as the Folder Band in Windows Explorer, if a 3rd party theme is installed it may have disabled or  modified the ShellStyle.dll for the current Windows theme
How to Customize Command Bar in Windows 7 Explorer? Add Cut, Copy, Paste and Other Useful Buttons
Installed any software recently?
Using multiple monitors? VM?
Using shortcut keys.
The simplest trick is to repair its DLLs try the system file checker go to your start orb run type in sfc /scannow
This will revert all modified system DLLs back to their original state.

Thanks for the responses.
@Merete, your screenshot is spot on, that is exactly what my explorer window looks like. I also mentioned that I already ran sfc and it came back with nothing. This is a physical machine, not a vm, no third party themes installed. Users don't have local admin, so they are unable to install any software. I am leaning towards a possible patch that may have been pushed out by LANDesk. She is the only user having this issue, so I am still unsure.
@jcimarron, I already expressed that system restore has been disabled on all computers, this is not a home computer.

Hey Merete thanks for your response. I will answer your questions now:

Just to confirm  the user has the address bar but not those two tabs?<< the menu bar is there not hidden the address bar is there? [yes she has the address bar, just missing the arrows
When you open the view what  options do you see? customise use standard buttons? [Not sure where you are referring to for this] In windows explorer I do not see those options
Is the user using windows classic there or the AERO?She is using Aero
If they are just invisible as per my screenshot that is because I haven't opened a folder there.
UI thought about the GP possibility, but then that would have affected other users as well
lisa-error.png

OK I got it fixed, by deleting the following keys HKLM\Software\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions . When I looked at, this is what it looked like
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions]
"NoToolbarOptions"=dword:00000000
"NoAddressBar"=dword:00000000
"NoToolBar"=dword:00000000
"NoLinksBar"=dword:00000000
Once I deleted the key, I had her reboot, and voila.  Thanks for all that contributed, especially Merete.

I've requested that this question be closed as follows:

Accepted answer: 0 points for xzay1967's comment #a40496439

for the following reason:

While this did not solve the issue, it was still a great assistance.

I forgot to mention that the keys were actually set to 1, setting them to 0 did not fix it, I had to delete the entire Restrictions folder.
Below is what they actually looked like when I first discovered them
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions]
"NoToolbarOptions"=dword:00000001
"NoAddressBar"=dword:00000001
"NoToolBar"=dword:00000001
"NoLinksBar"=dword:00000001

It would help in the future if you made the distinction between Internet Explorer and Windows Explorer. In the beginning you posted that it was Windows Explorer but for your solution you deleted registry keys for IE.

Didn't you find this solution with my assistance xzay1967 ?
I worked had helping you :)
Can I have an assisted answer?
 I did mention I would throw in my testing see if anything lights a spark for you to look into http:#a40495362
Internet Explorer browser is the same as windows explorer and I mention looking at internet explorer browser?
I understood that IE can effect windows explorer settings from my own experiences.
Thank you.

Granting points for pointing me in the right direction. I realize my mistake in the initial awarding of points, I did not realize that I picked my own solution, my apologies. Thanks for objecting.

Thank you kindly, looks like I'll eat tonight (grins)

lol, again sorry for the mix up.