Solved

Cannot open other users folder in Outlook 2010

Posted on 2014-12-10
4
45 Views
Last Modified: 2015-07-31
I have an Exchange 2013 user who has been able to open usera and userb's email folders all within her email profile. Everything was working very well. She had a Windows 7 Pro machine. Using Outlook 2010.

We recently upgraded her to a faster Windows 7 pro machine with Outlook 2010.  We set up her email profile and then added usera and userb's mail. When we try to open either user a or b, it says "unable to open folder". We have made sure "folder visible" is checked, have tried with caching on and off and Office is at the highest service pack level.

We have nothing left to check. We need the experts!!
0
Comment
Question by:TcAnthony
  • 2
  • 2
4 Comments
 
LVL 18

Expert Comment

by:Simon
ID: 40492774
Did you add the other mailboxes via Account Settings/Advanced/Additional Mailboxes?

Have you tried a send/receive all since you did it?
0
 

Author Comment

by:TcAnthony
ID: 40499472
I was able to add the mailboxes so I can view them thanks to you however I cannot view "all" of the mailbox. I need to see the deleted, sent, etc. Is there something else I need to add? I have her listed as an editor in permissions so she has full rights.
0
 
LVL 18

Accepted Solution

by:
Simon earned 500 total points
ID: 40499810
Permissions exist at both the mailbox and individual folder level. It is not uncommon for people to give access to their inbox, but keep some other folders private.
0
 

Author Comment

by:TcAnthony
ID: 40500268
Remember, this was working on her old computer. All we did was give her a new computer. That is what is curious. I rechecked folders at your request and they are set.
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The biggest nightmare for any Exchange Server Administrator is to keep the server running without any issue. But the problems often come and they need to be resolved efficiently and timely. Here are important troubleshooting points: Define the Pr…
A high-level exploration of how our ever-increasing access to information has changed the way we do our jobs.
This video walks the viewer through the process of creating envelopes and labels, with multiple names and addresses. Navigate to the “Start Mail Merge” button in the Mailings tab: Follow the step-by-step process until asked to find the address doc…
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now