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Cannot open other users folder in Outlook 2010

Posted on 2014-12-10
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Last Modified: 2015-07-31
I have an Exchange 2013 user who has been able to open usera and userb's email folders all within her email profile. Everything was working very well. She had a Windows 7 Pro machine. Using Outlook 2010.

We recently upgraded her to a faster Windows 7 pro machine with Outlook 2010.  We set up her email profile and then added usera and userb's mail. When we try to open either user a or b, it says "unable to open folder". We have made sure "folder visible" is checked, have tried with caching on and off and Office is at the highest service pack level.

We have nothing left to check. We need the experts!!
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Question by:TcAnthony
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by:SimonAdept
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Did you add the other mailboxes via Account Settings/Advanced/Additional Mailboxes?

Have you tried a send/receive all since you did it?
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by:TcAnthony
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I was able to add the mailboxes so I can view them thanks to you however I cannot view "all" of the mailbox. I need to see the deleted, sent, etc. Is there something else I need to add? I have her listed as an editor in permissions so she has full rights.
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SimonAdept earned 500 total points
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Permissions exist at both the mailbox and individual folder level. It is not uncommon for people to give access to their inbox, but keep some other folders private.
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by:TcAnthony
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Remember, this was working on her old computer. All we did was give her a new computer. That is what is curious. I rechecked folders at your request and they are set.
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