Solved

vcenter 5.5 vsphere web client empty

Posted on 2014-12-10
19
1,272 Views
Last Modified: 2014-12-17
hello experts
i have a vcenter 5.5, i just convert a server onto it by incident wrong select version 10, so that i can't manage it via vsphere client, and it noticed i could only manage via vsphere web client, so i install vsphere web client server on the vcenter machine(win2k8 R2 x64).
after that i can login the vsphere web client, but everything in the inventory is empty, after google it i did rebuild the database following below link, but doesn't help, is there any thing i can do to fix this?

thank you

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2042200
0
Comment
Question by:beardog1113
  • 10
  • 9
19 Comments
 
LVL 117
ID: 40493290
What account did you use to login?

and did you grant permissions to your Active Directory users or Local Admin Accounts ?

Did you also know, that the latest vSphere Client 5.5 U2, can now manage Virtual Machines, which are version 10 and later.
0
 

Author Comment

by:beardog1113
ID: 40493370
hello
the vcenter is not integrated with Active Directory, and i am using administrator@vshpere.local to login, which is the default admin account while install the vcenter.

for vsphere client 5.5 U2, i have download and install it, version is 5.5.0 1993072, please confirm this is the correct version, while i try to manage a version 10 VM, a dialog pop up say i can't manage it like before, but once i click "OK", looks like i can manage the VM now, but with apply the change, an error dialog popup not understanding what it is, once go back review the changes are done, could you please confirm this is normal?

thank you
0
 
LVL 117
ID: 40493396
That is the issue, you need to login with the  administrator@vshpere.local, and then allocate permissions, add your vCenter Server and Hosts.

Specifying an Integrate with Active Directory, and assign permissions.

That is correct, newer features cannot be managed with vSphere Client 5.5 U2, but most features can.

The newer features do not even exist within the vSphere Client to be added, and these can only be added from the Web Client.

see this post, on how to setup your vCenter Server

http://blogs.vmware.com/smb/2014/02/back-basics-post-configuration-vcenter-5-5-install-web-client.html
0
 

Author Comment

by:beardog1113
ID: 40495557
hello Andrew
i will have my vcenter do not authenticate against with AD, and now looks like my vcenter web client service is have problem, in the inventory list, even "vcenter" number is 0, and looks like it is not because of the permission, so any ideas to fix this?

thanks
look this pls
0
 
LVL 117
ID: 40495586
Okay, so no AD, so you add permissions to the Local Users on the server!
0
 

Author Comment

by:beardog1113
ID: 40495709
hi Andrew
are you mean add administrator@vsphere.local to windows server(vcenter) local?
administrator@vsphere.local is the vcenter user, how to do this?

thank you
0
 

Author Comment

by:beardog1113
ID: 40500444
hi Andrew
any ideas to make the vcenter web client to work in my scenario?

thank you
0
 
LVL 117
ID: 40500515
see here

http://blogs.vmware.com/smb/2014/02/back-basics-post-configuration-vcenter-5-5-install-web-client.html

you login with administrator@vsphere.local and then do the configuration.
0
 

Author Comment

by:beardog1113
ID: 40501859
hi Andrew
the problem is after i login vsphere web client, there is no "vcenter" in the inventory list, so i even could not configure it, see the screenshot in my previous post please.
thank you
0
Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

 
LVL 117
ID: 40502089
Okay, can you connect to vCenter Server using the older vSphere Client using the administrator@vsphere.local account ?
0
 

Author Comment

by:beardog1113
ID: 40502091
yes, administrator@vsphere.local could login via vsphere client without any issue.

thanks
0
 
LVL 117
ID: 40502097
and what do you see ?

any hosts ?
0
 

Author Comment

by:beardog1113
ID: 40502100
yes, with the hosts and VMS which managed under this vcenter server.

thanks
0
 
LVL 117
ID: 40502107
Okay, to make this simpler, go to the root, e.g. the actual vcenter server at the top of the left hand pane, right click and Add Permission on the Right Hand Pane, or Tab.

Add Permissions in here to Local Computer Groups or Add Accounts.

 Then use these accounts to login to vSphere Client or Web Client, and you should then be able to see VM, Hosts, vCenter Server.
0
 

Author Comment

by:beardog1113
ID: 40502111
hi Andrew
i did try that, add a windows account as the administrator of vcenter, then same result:
login via vsphere client, i can see the inventory with hosts and VMs, but login via web, the inventory is empty.

thanks
0
 
LVL 117
ID: 40502258
How did the Datacenter and Hosts get added ?

I assume you have done all this before via the vSphere Client ?

because these are not added by default, a user has go to do this?

Did you install vCenter Server before, but didn't add the Web Client?

and just added the Web Client afterwards, I beginning to wonder, if your web client is not registered correctly ?

I also see an error message on your screen shot , which states, cannot connect to vCenter....

also see here

http://www.experts-exchange.com/Software/VMWare/Q_28297165.html

Are you using no standard ports for vCenter Server ?

see also here

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2050273
0
 

Author Comment

by:beardog1113
ID: 40504240
hi Andrew
the vcenter works well for several month already, and the beginning i did not install web client, until last week i need manage a version 10 machine, so i tried to install web client, and it doesn't work for me.
and i did not change any port from the default setting during the installation.
the link you paste from EE, there is not a final solution on this;
the line you paste from vmware, i did try that but doesn't help;
for you mentioned web client not registered correctly, any idea how to fix this?

thank you
0
 
LVL 117

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE) earned 500 total points
ID: 40504269
Okay you will need to re-install vCenter Server and all it's components.

e.g. SSO, Inventory, Web Client, and then vCenter Server.

it will use the existing database.
0
 

Author Closing Comment

by:beardog1113
ID: 40506412
not try that yet, i am give up to using the web client.
any way thank you very much
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Join & Write a Comment

This is an issue that we can get adding / removing permissions in the vCSA 6.0. We can also have issues searching for users / groups in the AD (using your identify sources). This is how one of the ways to handle this issues and fix it.
In this article, I will show you HOW TO: Create your first Windows Virtual Machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, the Windows OS we will install is Windows Server 2016.
This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now