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mailbox missing exchange 2010

hey guys,

we have an old employee whose mail is being forwarded, but i cannot find his email account in the exchange console. I searched and i just cant see it.

How do i track it down?
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Cobra25
Asked:
Cobra25
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1 Solution
 
Thomas WheelerCommented:
He might have a mail contact setup. Under recipient configuration is there a mail contact?
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Cobra25Author Commented:
Thomas, just checked there, and its not there.
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Thomas WheelerCommented:
Dose he have an account in ad? It should show in the exchange console but check ad to see if there is a contact record
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Thomas WheelerCommented:
Is the mx pointed directly to the server or is there a 3rd party service?
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Cobra25Author Commented:
Yes in AD his account is disabled.

MX is pointed to a ironport spam filter.
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Thomas WheelerCommented:
In ad atribute editor is there a forwarding address?
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Cobra25Author Commented:
how do i see that?
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Thomas WheelerCommented:
In active directory users and computers select view and select advanced. Then go to the users object right click and select properties. You wI'll now have an atribute tab. Scroll down to forwarding address
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Cobra25Author Commented:
forwarding address shows: <not set>
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Thomas WheelerCommented:
Humm then I would check iron point it must be forwarding from there before it gets to the server. If you send a message can you use message tracking to see if it is hitting your server?
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Cobra25Author Commented:
thomas, thanks for your help so far. Sorry dumb question but how do i do message tracker?
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Thomas WheelerCommented:
In exchange management console go to toolbox. Than message tracking. From here you can track messages
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VB ITSSpecialist ConsultantCommented:
There's an easier way to see if an email address exists on your domain. You can use a custom LDAP query to see whether an email address is assigned to a mail contact, distribution group or mailbox on your server:

Open Active Directory Users and Computers > right click on your domain name on the left pane > click Find... > in the Find: dropdown box select Custom SearchAdvanced tab > in the Enter LDAP query: box type in proxyaddresses=smtp:user@company.com > click the Find Now button.

If the email address is assigned to an object it will appear in the Search results pane at the bottom.
Find-Email-Address---LDAP-Query.png
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Cobra25Author Commented:
VB ITS, thanks! I did a search, but it came back with a different user's AD account?
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VB ITSSpecialist ConsultantCommented:
Sounds like somebody has moved the email address to this different user's account in Exchange. Go into the Exchange Management Console > Recipient ConfigurationMailbox > double click on this different user's account > E-mail Addresses tab > verify if the old employee's address is in the list of email addresses.

Now you can do whatever you need to do, i.e. remove the email address completely so future emails sent to this old employee bounce or move it to another employee's account so they can receive the emails going forward.
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Cobra25Author Commented:
VB ITS, you are exactly right. I will do that. Thank you!!
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