We have a client who connects to our ERP system to print orders off. They connect via a site-to-site VPN and then access our system via an RDP connection to a Server 2008R2 instance. Their printer is a HP LaserJet 4100tn
When I first set them up in the Spring I intended to use the Easy Print driver along with printer re-direction to print the orders. However orders printed exceptionally slowly and I was not able to determine why. Instead I set up their LaserJet as a local printer on our remote desktop server using a HP LaserJet 4100 Series PCL6 driver. This worked perfectly and they have been printing without issue up until yesterday.
Yesterday for some reason the printer stopped working. On our remote desktop server it appeared as greyed out with a exclamation mark on it. I have done the following troubleshooting:
> They can print from their own local desktops to it
> They have turned it off and on again
> I can ping the printer from our server OK
> I can get onto the web interface of the printer OK from our server
> Restarting our RD server
> Turning the Windows firewall off on the RD Server
So I decided to remove the printer and re-add it. I go thru the usual Windows printer setup wizard choosing to make a new TCP/IP port but when I put the IP address of the printer in Windows says it can't find the printer on the network (picture attached).
I have tried deleting the printer port that was associated with this printer and removing the driver but Windows still won't "see" the printer.
I am able to set this printer up on other RD Servers (2003 and 2008) and I also tried setting it up on an old XP box I had lying around without issue. Oddly it only appears that this server is the only one that I cannot set it up on again even though it can ping the printer OK.
I did find a HP troubleshooting webpage here
but that was no help and the software won't run on Server versions of Windows.
Not sure what to do next!