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Outlook not showing new messages

Posted on 2014-12-11
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Last Modified: 2016-06-19
Hi

New Outlook email doesn't appear for my customer until Outlook is closed and open again. She continually has to open/close to get her new email.

Where is a setting for this??
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Question by:dlewis61
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5 Comments
 
LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 40494164
How is the Outlook Profile setup ?

at the bottom toolbar what does it state Connected to disconnected from exchange server?

check Send/ receive settimgs
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Expert Comment

by:John Hurst
ID: 40494171
I see this occasionally on Outlook 2013 but 2010 and earlier are fine.

What I do is wait a minute or a bit less and is shows up.

I am assuming the person is doing a Send/Receive.  Go to Outlook Define Send / Receive groups and make sure that Auto Send / Receive is enabled and set for the time interval desired.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40494450
If you are connected to Exchange server there should be no need to do anything with Send/Receive groups.
Does the problem follow the user to another machine? If not then it is a problem with the workstation, probably around network connectivity.

Outlook/Exchange communicate in a push method when in cached mode. Nothing to do with send/receive settings. Exchange tells Outlook that something has changed and then Outlook does a query. If that pushed packet is not being received, then Outlook will just sit there, because it doesn't know anything has changed.
Restarting Outlook simply forces Outlook to do the download of fresh messages.

It isn't a setting that you can toggle on/off, it is an indication of a fault or something blocking the traffic.

Simon.
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Accepted Solution

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dlewis61 earned 0 total points
ID: 40494766
Outlook profile had to be rebuilt. Categories turned had to be turned off as well.
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