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Issues viewing emails in outlook 2013

Posted on 2014-12-11
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Last Modified: 2014-12-17
We have users using Outlook 2013 connected to an Exchange 2010 Standard server.  When they try to preview an email in the reading pane it gives them this error: This item cannot be displayed in the Reading Pane. Open the item to read its contents.
When they then try to open the email they get this error: Sorry, we're having trouble opening this item. This could be temporary, but if you see it again you might want to restart outlook.
This is very random, as I can switch to a different folder under the inbox, then go back to that email in the inbox and it will open up fine.
Happens to any and all emails randomly. Multiple users are seeing this.
Have tested on another PC with Outlook 2010 and it doesn't seem to happen to that PC, and also OWA seems to work fine. So I am leaning towards Outlook 2013 as the culprit, but not sure.
Possibly an update that came through this past tuesday???
Any help would be great.
Thanks
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Question by:invisimax
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by:tshearon
tshearon earned 250 total points
ID: 40494607
The only things I can think of would be encryption (but that is unlikely since they eventually open it), they have a slow or disconnected sessions at times or cached mode is causing it. Are they in cached mode in Outlook? You could try removing cached mode from the client and see if that affects anything. Is this with all your users, random or just one person?
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Accepted Solution

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invisimax earned 0 total points
ID: 40494877
Thanks for the response.
The Cached mode is already disabled. I have done some more digging and i think it may be related to a Windows Update. There is a rollup 8 for exchange SP3 that came out and it installed last night.  I found a post online as of yesterday that says not to install it, and if you have roll it back out as it has issues.
Way to go Microsoft!
so once i get that uninstalled I will update here.
thanks
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Author Comment

by:invisimax
ID: 40496137
THe issue was related to the Exchange SP 3 Rollup 8. Once that was uninstalled, servers rebooted, the outlook error went away.
Thanks!
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Author Closing Comment

by:invisimax
ID: 40504364
THe issue was related to the Exchange SP 3 Rollup 8. Once that was uninstalled, servers rebooted, the outlook error went away.
Thanks!
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