?
Solved

Issues viewing emails in outlook 2013

Posted on 2014-12-11
4
Medium Priority
?
4,432 Views
Last Modified: 2014-12-17
We have users using Outlook 2013 connected to an Exchange 2010 Standard server.  When they try to preview an email in the reading pane it gives them this error: This item cannot be displayed in the Reading Pane. Open the item to read its contents.
When they then try to open the email they get this error: Sorry, we're having trouble opening this item. This could be temporary, but if you see it again you might want to restart outlook.
This is very random, as I can switch to a different folder under the inbox, then go back to that email in the inbox and it will open up fine.
Happens to any and all emails randomly. Multiple users are seeing this.
Have tested on another PC with Outlook 2010 and it doesn't seem to happen to that PC, and also OWA seems to work fine. So I am leaning towards Outlook 2013 as the culprit, but not sure.
Possibly an update that came through this past tuesday???
Any help would be great.
Thanks
0
Comment
Question by:invisimax
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 8

Assisted Solution

by:tshearon
tshearon earned 1000 total points
ID: 40494607
The only things I can think of would be encryption (but that is unlikely since they eventually open it), they have a slow or disconnected sessions at times or cached mode is causing it. Are they in cached mode in Outlook? You could try removing cached mode from the client and see if that affects anything. Is this with all your users, random or just one person?
0
 

Accepted Solution

by:
invisimax earned 0 total points
ID: 40494877
Thanks for the response.
The Cached mode is already disabled. I have done some more digging and i think it may be related to a Windows Update. There is a rollup 8 for exchange SP3 that came out and it installed last night.  I found a post online as of yesterday that says not to install it, and if you have roll it back out as it has issues.
Way to go Microsoft!
so once i get that uninstalled I will update here.
thanks
0
 

Author Comment

by:invisimax
ID: 40496137
THe issue was related to the Exchange SP 3 Rollup 8. Once that was uninstalled, servers rebooted, the outlook error went away.
Thanks!
0
 

Author Closing Comment

by:invisimax
ID: 40504364
THe issue was related to the Exchange SP 3 Rollup 8. Once that was uninstalled, servers rebooted, the outlook error went away.
Thanks!
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Changing a few Outlook Options can help keep you organized!
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month8 days, 21 hours left to enroll

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question