Solved

Outlook 2010 issues with new profile creation - not getting the correct settings

Posted on 2014-12-11
2
193 Views
Last Modified: 2014-12-20
I have a site that we have been having some issues trying to resolve the automatic Outlook 2010 profile setup when the user logs in. Before we updated Exchange 2010 with all the service packs, we had no issues with users logging into the network, clicking on Outlook and their profile would be automatically created and their email would open up. Side note, none of the users had laptops that were used outside of the office and they had terminal services to access their account from outside.

Office 2010 installation was done using an MSP file. We defined most of our Outlook settings from there and then we would run a batch file that would point to the MSP file to get it’s settings from.

Now, after doing all of the updates to Exchange, the security and automatic setup of their Outlook profile now has issues. To get it to work currently, once the user logs into their account, I open up Control Panel / Mail and delete the profile that is listed, then open outlook and all is good. Users with laptops (after I remove the outlook profile and let it create automatically), outside of the office also have no issues either with their Outlook email.

I am not sure how to fix this problem. I have been at it for a couple of days and am still no further ahead.

Can someone please give me some guidance on what to check, how to fix this issue. The problem appears both internally and externally.
0
Comment
Question by:johnny181
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 5

Accepted Solution

by:
John Christopher earned 250 total points
ID: 40495628
Hi,
Have you run the Outlook AutoDiscover test from https://www.testexchangeconnectivity.com/

Please run ”Get-AdSite “ and check if it is in autodiscoverSiteScope.

Generally, internal Outlook will try to fine SCP first, if succeed, code 200 will be returned. Code 500 means Internal server error. see http://support.microsoft.com/kb/943891.

check the IIS log for the exact error code; and check application event log to see if there is any error recorded.

Also try to run the windows update and install the exchange roll ups (Roll up 4 & 5)

Hope this helps to identify and rectify.

Thanks & Regards
John Chris
0
 
LVL 81

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points
ID: 40495735
probably your msp is incorrect
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Changing a few Outlook Options can help keep you organized!
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question