• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 618
  • Last Modified:

Conflict between AVG and JustCloud

Running Windows 7. AVG protection deletes my Just Cloud application.

I talked to JustCloud. They report having issues with AVG.
JustCloud emailed me a detailed procedure to solve the issue.
Starts with disabling AVG by right-clicking its ocon on the AVG tray.
I don't seem to have an "AVG tray".
I opened AVG, then opened "Protection", and disabled it.
Then I downloaded the JustCloud installation exe.
AVG immediately removed it. AVG still shows "disabled".

Advice sorely needed.
Maybe a different cloud service??? Any recomendations?

I haven't spoken with AVG. JustCloud says if I do, I should impress upon them that JustCloud is not malware. Should I bother going that route?
0
NormaPosy
Asked:
NormaPosy
1 Solution
 
btanExec ConsultantCommented:
We do have to be careful if JustCloud does carry any other software besides itself, meaning any other potentially unwanted programs (PUP) with its (supposedly) legitimate downloads. See from JustCloud sharing that also stated other AV
http://support.justcloud.com/question/131/my-anti-virus-software-is-flagging-just-cloud-why

 The installation should be signed by JustCloud to ascertain integrity too, as such package downloaded from other site like SourceForge may not be the official release and comes (repackaged) even with PUP. Maybe JustCloud can further confirm as this will make stronger false positive argument against AVG  action of removal.

Supposedly AVG can exclude specific file as stated in their FAQ, wonder if that is same as what you done. It shouldnt need for AVG to be disabled per se. If really so and it still remove the exe then it is AVG internal list or behaviour triggers.  
http://www.avg.com/ww-en/faq.num-5187
0
 
NormaPosyPhysicistAuthor Commented:
Thank you.
The two links you provided were very helpful.
I read them carefully, and followed their guidance.
As far as I can tell, my issue has been resolved.

- - Norma
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

KuppingerCole Reviews AlgoSec in Executive Report

Leading analyst firm, KuppingerCole reviews AlgoSec's Security Policy Management Solution, and the security challenges faced by companies today in their Executive View report.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now