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Windows Update Issue and Crashing DLL files

Posted on 2014-12-11
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Last Modified: 2016-01-24
We are having an issue at our company with several computers now crashing when running programs such as Remote Desktop and playing Wave files thru Windows Media Player.  This just started today.  I am worried that an update may have caused this.  This is the error message we get when opening a WAVE file in Windows Media Player:

C:\\Windows\System32\MF.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

The above message will also come up with a different DLL file if you try to run Remote Desktop.  I have tried sfc \scannow and that doesn't fix it.  Any ideas?  These are Windows 7 machines.
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Question by:CCB-Tech
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9 Comments
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 40495506
its not an update but possibly malware
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Author Comment

by:CCB-Tech
ID: 40507329
We have scanned several of the computers that are having this issue with several different malware/virus scanners and they turn up no threats.  It doesn't happen to everyone.  I have worked around by installed VLC player on them but I can't seem to find a correlation between the computers that have this problem and the ones that don't.  So far I have only been made aware of about 4 systems having this issue but others may not be aware of it.
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LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 40509475
which operating system?
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Author Comment

by:CCB-Tech
ID: 40509481
Sorry, Windows 7 shop here.
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LVL 82

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 300 total points
ID: 40509599
hashes of mf.dll Windows 7
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Author Comment

by:CCB-Tech
ID: 40509618
So how would I get to this?  Do I need to make sure these are checked?  Thanks for all your help!
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LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 40509677
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Accepted Solution

by:
CCB-Tech earned 0 total points
ID: 40528209
I finally found the issue that was causing this.  It was the Microsoft Hotfix KB3009736.  I think this fix was added for Itunes crashing.  It was causing Windows Media Player to crash.  After uninstalling this Hotfix, Media Player is working fine now.  Thank for all the help though!
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Author Closing Comment

by:CCB-Tech
ID: 41429405
The update was the root cause, but we appreciated his help!
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