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iPhone 6 and Exchange 2010 - calendar issue.

realtimer
realtimer asked
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Last Modified: 2014-12-30
Hello,

I am running an Exchange 2010 server & Outlook 2003/2010/2013 clients.

A user recently switched her iPhone 5 with an iPhone 6.  IOS version is 8.1 (12B411).
The user is a manager, and she has an assistant who schedules/moves calendar events.

User is reporting the following symptom:
- When assistant accesses manager's calendar, and udpates it, the manager is able to see the changes on her iPhone.
- When the manager makes a change on her calendar, she is able to see it on her iPhone.
- BUT - when the assistant makes a change, although it the change is visible in Outlook, the change does not update on manager's iPhone calendar.  

Rather stumped.  Any suggestions on how to troubleshoot this issue?

Thanks in advance.

Regards,
RealTimer.
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VB ITSSpecialist Consultant
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Top Expert 2014

Commented:
I assume you have already tried removing the account from the manager's iPhone then re-adding it?

Author

Commented:
Yup.  Thanks.
VB ITSSpecialist Consultant
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Top Expert 2014

Commented:
Bit confused with these two points:
- When assistant accesses manager's calendar, and updates it, the manager is able to see the changes on her iPhone.
- BUT - when the assistant makes a change, although it the change is visible in Outlook, the change does not update on manager's iPhone calendar.  
What's the difference between these two points exactly?

Author

Commented:
Difference is that manager makes changes to her own calendar, they get reflected on her phone.

When the assistance makes changes to the manager's calendar, they update is not reflected on the manager's phone.
VB ITSSpecialist Consultant
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Top Expert 2014

Commented:
Yes but in the first point you say the assistant accesses the manager's calendar and updates it, then in the third point you say the assistant makes a change to the manager's calendar. Aren't they the same thing or am I missing something here?

Author

Commented:
Crap.  Sorry, you're right.  I meant to say, it shows up in Outlook, but not on the iPhone.
VB ITSSpecialist Consultant
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Top Expert 2014

Commented:
Just so we're clear, when do appointments not update on the iPhone? When the assistant makes changes or when the manager makes changes in Outlook?

Author

Commented:
Appointments do not update on the iPhone when the assistant makes changes to the manager's calendar.
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Commented:
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Adam FarageSr. Enterprise Architect
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Author

Commented:
Folks - it turned out to be a matter of some information not having been clearly furnished by the end users.

I did use your recommendations to isolate the issue.  Ultimately, we found that it was only very old calendar items that were not updating correctly.  These were also recurring calendar items.  Some were as old as 1999 which came through with each server migration.  I'm guessing some were created as far back as MS Mail.  

That being said, I'm not sure why the issue only started manifesting in iPhone 6.  I ran several tests with new recurring items, and recreating the recurring items.  All working normally with these.

Thank you!!
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