Solved

Exchange 2007 External Email user not receving email from our server

Posted on 2014-12-11
4
44 Views
Last Modified: 2014-12-28
Hi,

We have a external user (ab@external.com) who does not receive any emails from our Exchange server. This user is using google business email account.

I have sent a few testing emails to his email address but he is not getting any of them. He receives emails from other source but not our exchange domain!

How can I troubleshoot this issue?
0
Comment
Question by:Educad
4 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 40495830
Perhaps they are classified as SPAM. Did the recipient check the SPAM folder?
0
 

Author Comment

by:Educad
ID: 40495868
No he already checked that no emails in the spam folder..
0
 
LVL 8

Accepted Solution

by:
tshearon earned 500 total points
ID: 40495903
Can you tell us what you have done to resolve the issue so folks aren't posting solutions you already have tried? Have you checked your tracking logs to see if the email leaves your exchange server? Does it sit in your outbound or retry mail queues? Do you use a mail firewall, antispam or smart host device? Have you checked those logs/queues to see what happens there? Can you send to other recipients in the same domain successfully?
0
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 40499783
check your ip is it blacklist?
0

Featured Post

Free book by J.Peter Bruzzese, Microsoft MVP

Are you using Office 365? Trying to set up email signatures but you’re struggling with transport rules and connectors? Let renowned Microsoft MVP J.Peter Bruzzese show you how in this exclusive e-book on Office 365 email signatures. Better yet, it’s free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
Find out what you should include to make the best professional email signature for your organization.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now