• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 121
  • Last Modified:

Helpdesk Options

Hi,

I am after a helpdesk for approx. 10 people who will be using it.

It needs to have the following

1. be onsite not cloud based
2. email to ticket functionality.
3. Assign calls to staff but if they don't complete the call by the end of the day for them to put notes in for any user to pick up the next day.
4. emails to be sent in and out and it updates each ticket.

I don't mind spending money on this but it is only for 10 people. I have looked at zoho and this is great but cloud based only ? any thoughts ?

Thanks
0
mdj1501
Asked:
mdj1501
1 Solution
 
JBond2010Commented:
This should tick all the boxes. On-premise and web based. We are currently using this ourselves and it is a very good product. Please refer to the link below. They will also provide you with a free trial and free demo and will answer any technical questions you may have.

http://www.solarwinds.com/solutions/it-help-desk.aspx


Regards,

JBond2010
0
 
mdj1501Author Commented:
Looks like 4.5k for 10 users ?

is that right ?

Thanks,
0
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
Have you looked at SpiceWorks?  It has a ticketing system you can run and it's hosted on your own systems.  And it's free.

Otherwise, free usually means complicated (google open source help desk for a list of free apps).
0
 
madunixChief Information Security Officer Commented:
Beside RT we have  Spiceworks' IT Desktop which also has been implemented at a lot of our client sites.; check the following list -- Inventory, Monitoring, Reporting, Tracking, Ticketing System, etc.

my list (commercial+free)
OTRS www.turnkeylinux.org/otrs
RT www.bestpractical.com/rt/
Spiceworks      www.spiceworks.com
PHPmyInventory      phpmyinventory.sourceforge.net      
SOSOS      home.hot.rr.com    
PC Inventory Advisor      www.clearapps.com    
IT Asset Management      www.vector-networks.com      
NEWT Professionals      www.komodolabs.com    
Network Inventory Monitor      www.kviptech.com      
Desk Center      www.deskcenter-solutions.net      
Network inventory Explorer      www.10-strike.com      
Network Asset Tracker      www.misutilities.com      
EMCO Network Inventory      www.emco.is      
SystemHound      www.systemhound.com      
ADMLINK Network Inventory      www.admlink.com      
Total Network Inventory      www.softinventive.com      
E-Z Audit      www.ezaudit.net      
LogInventory      www.loginventory.com      
ServiceDesk Plus      www.manageengine.com      
Global Network Inventory      www.magnetosoft.com      
Autotask      www.autotask.com      
AdRem Inventory      www.adremsoft.com      
Alloy      www.alloy-software.com      
Assyst      www.axiossystems.com      
DEKSI Network Inventory       www.deksoftware.com     
Belarc Advisor      www.belarc.com      
Steel Inventory      www.steelsonic.com    
IQNetscan      www.iquate.com    
Dude      mikrotik.com/thedude.php    
SysAID      www.ilient.com
Eticket www.eticketsupport.com
helpspot www.helpspot.com
0
 
mdj1501Author Commented:
Closing question
0

Featured Post

 The Evil-ution of Network Security Threats

What are the hacks that forever changed the security industry? To answer that question, we created an exciting new eBook that takes you on a trip through hacking history. It explores the top hacks from the 80s to 2010s, why they mattered, and how the security industry responded.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now