<div>
This should tick all the boxes. On-premise and web based. We are currently using this ourselves and it is a very good product. Please refer to the link below. They will also provide you with a free trial and free demo and will answer any technical questions you may have.<br />
<br />
<a href="http://www.solarwinds.com/solutions/it-help-desk.aspx" rel="ugc">http://www.solarwinds.com/solutions/it-help-desk.aspx</a><br />
<br />
<br />
Regards,<br />
<br />
JBond2010
</div>


This should tick all the boxes. On-premise and web based. We are currently using this ourselves and it is a very good product. Please refer to the link below. They will also provide you with a free trial and free demo and will answer any technical questions you may have.

http://www.solarwinds.com/solutions/it-help-desk.aspx [http://www.solarwinds.com/solutions/it-help-desk.aspx]


Regards,

JBond2010

<div>
Looks like 4.5k for 10 users ?<br />
<br />
is that right ?<br />
<br />
Thanks,
</div>


Looks like 4.5k for 10 users ?

is that right ?

Thanks,

<div>
Have you looked at SpiceWorks? &nbsp;It has a ticketing system you can run and it's hosted on your own systems. &nbsp;And it's free.<br />
<br />
Otherwise, free usually means complicated (google open source help desk for a list of free apps).
</div>


Have you looked at SpiceWorks?  It has a ticketing system you can run and it's hosted on your own systems.  And it's free.

Otherwise, free usually means complicated (google open source help desk for a list of free apps).

<div>
<div class="content wysiwyg-content">
Hi,<br />
<br />
I am after a helpdesk for approx. 10 people who will be using it.<br />
<br />
It needs to have the following<br />
<br />
1. be onsite not cloud based<br />
2. email to ticket functionality.<br />
3. Assign calls to staff but if they don't complete the call by the end of the day for them to put notes in for any user to pick up the next day.<br />
4. emails to be sent in and out and it updates each ticket.<br />
<br />
I don't mind spending money on this but it is only for 10 people. I have looked at zoho and this is great but cloud based only ? any thoughts ?<br />
<br />
Thanks
</div>
</div>


Hi,

I am after a helpdesk for approx. 10 people who will be using it.

It needs to have the following

1. be onsite not cloud based
2. email to ticket functionality.
3. Assign calls to staff but if they don't complete the call by the end of the day for them to put notes in for any user to pick up the next day.
4. emails to be sent in and out and it updates each ticket.

I don't mind spending money on this but it is only for 10 people. I have looked at zoho and this is great but cloud based only ? any thoughts ?

Thanks

Helpdesk Options

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.