Solved

Exchange 2010/Outlook 2010 users randomly cannot open items, or mark as read/unread

Posted on 2014-12-12
2
449 Views
Last Modified: 2014-12-12
We have an Exchange 2010 server that we recently (Wednesday) installed Updated Rollup 8 for SP3 on.  Since that time we have had users randomly encounter issues.  The first sign of issue is when trying to open items, we get the error message 'Cannot open item':
Open Error
Nothing appears in the event log of the computer, nor the server when this happens.

We also get the error when marking as read or unread 'Cannot mark the items read or unread.  The most likely reasons are:...'Mark read/unread error
This is happening to multiple users on both XP & 7, all using Outlook 2010.  So since this seems to be pointing to the server we decided to run a database repair, which did fix errors, but users are still having issues exactly as before.
Database Repair
These are very random though.  A user will be able to not open an item, not mark it is read/unread, then shortly thereafter have no issues doing the exact same thing.

So now we are stumped, nothing seems to be fixing the issues, and no sign of where the errors might actually lie are being reported.
0
Comment
Question by:bdhtechnology
  • 2
2 Comments
 
LVL 19

Accepted Solution

by:
R--R earned 500 total points
ID: 40496177
Exchaneg 2010 SP3 rollup 8 has isuess. Please read the update in the article blogs.technet.com.

http://blogs.technet.com/b/exchange/archive/2014/12/09/exchange-releases-december-2014.aspx
0
 
LVL 19

Assisted Solution

by:R--R
R--R earned 500 total points
ID: 40496179
You have to rollback this update.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Find out what you should include to make the best professional email signature for your organization.
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question