Solved

Exchange 2010/Outlook 2010 users randomly cannot open items, or mark as read/unread

Posted on 2014-12-12
2
442 Views
Last Modified: 2014-12-12
We have an Exchange 2010 server that we recently (Wednesday) installed Updated Rollup 8 for SP3 on.  Since that time we have had users randomly encounter issues.  The first sign of issue is when trying to open items, we get the error message 'Cannot open item':
Open Error
Nothing appears in the event log of the computer, nor the server when this happens.

We also get the error when marking as read or unread 'Cannot mark the items read or unread.  The most likely reasons are:...'Mark read/unread error
This is happening to multiple users on both XP & 7, all using Outlook 2010.  So since this seems to be pointing to the server we decided to run a database repair, which did fix errors, but users are still having issues exactly as before.
Database Repair
These are very random though.  A user will be able to not open an item, not mark it is read/unread, then shortly thereafter have no issues doing the exact same thing.

So now we are stumped, nothing seems to be fixing the issues, and no sign of where the errors might actually lie are being reported.
0
Comment
Question by:bdhtechnology
  • 2
2 Comments
 
LVL 19

Accepted Solution

by:
R--R earned 500 total points
ID: 40496177
Exchaneg 2010 SP3 rollup 8 has isuess. Please read the update in the article blogs.technet.com.

http://blogs.technet.com/b/exchange/archive/2014/12/09/exchange-releases-december-2014.aspx
0
 
LVL 19

Assisted Solution

by:R--R
R--R earned 500 total points
ID: 40496179
You have to rollback this update.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
A safe way to clean winsxs folder from your windows server 2008 R2 editions
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
This video discusses moving either the default database or any database to a new volume.

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now