?
Solved

Exchange 2010/Outlook 2010 users randomly cannot open items, or mark as read/unread

Posted on 2014-12-12
2
Medium Priority
?
476 Views
Last Modified: 2014-12-12
We have an Exchange 2010 server that we recently (Wednesday) installed Updated Rollup 8 for SP3 on.  Since that time we have had users randomly encounter issues.  The first sign of issue is when trying to open items, we get the error message 'Cannot open item':
Open Error
Nothing appears in the event log of the computer, nor the server when this happens.

We also get the error when marking as read or unread 'Cannot mark the items read or unread.  The most likely reasons are:...'Mark read/unread error
This is happening to multiple users on both XP & 7, all using Outlook 2010.  So since this seems to be pointing to the server we decided to run a database repair, which did fix errors, but users are still having issues exactly as before.
Database Repair
These are very random though.  A user will be able to not open an item, not mark it is read/unread, then shortly thereafter have no issues doing the exact same thing.

So now we are stumped, nothing seems to be fixing the issues, and no sign of where the errors might actually lie are being reported.
0
Comment
Question by:bdhtechnology
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 19

Accepted Solution

by:
R--R earned 2000 total points
ID: 40496177
Exchaneg 2010 SP3 rollup 8 has isuess. Please read the update in the article blogs.technet.com.

http://blogs.technet.com/b/exchange/archive/2014/12/09/exchange-releases-december-2014.aspx
0
 
LVL 19

Assisted Solution

by:R--R
R--R earned 2000 total points
ID: 40496179
You have to rollback this update.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month14 days, 14 hours left to enroll

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question