We value your feedback.
Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!
Course Of The Month
3 days, 13 hours left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Exchange 2010/Outlook 2010 users randomly cannot open items, or mark as read/unread
Posted on 2014-12-12
We have an Exchange 2010 server that we recently (Wednesday) installed Updated Rollup 8 for SP3 on. Since that time we have had users randomly encounter issues. The first sign of issue is when trying to open items, we get the error message 'Cannot open item':
Nothing appears in the event log of the computer, nor the server when this happens.
We also get the error when marking as read or unread 'Cannot mark the items read or unread. The most likely reasons are:...'
This is happening to multiple users on both XP & 7, all using Outlook 2010. So since this seems to be pointing to the server we decided to run a database repair, which did fix errors, but users are still having issues exactly as before.
These are very random though. A user will be able to not open an item, not mark it is read/unread, then shortly thereafter have no issues doing the exact same thing.
So now we are stumped, nothing seems to be fixing the issues, and no sign of where the errors might actually lie are being reported.
Nothing appears in the event log of the computer, nor the server when this happens.
We also get the error when marking as read or unread 'Cannot mark the items read or unread. The most likely reasons are:...'
This is happening to multiple users on both XP & 7, all using Outlook 2010. So since this seems to be pointing to the server we decided to run a database repair, which did fix errors, but users are still having issues exactly as before.
These are very random though. A user will be able to not open an item, not mark it is read/unread, then shortly thereafter have no issues doing the exact same thing.
So now we are stumped, nothing seems to be fixing the issues, and no sign of where the errors might actually lie are being reported.
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
2
2 Comments
Active 1 day ago
Exchaneg 2010 SP3 rollup 8 has isuess. Please read the update in the article blogs.technet.com.
http://blogs.technet.com/b/exchange/archive/2014/12/09/exchange-releases-december-2014.aspx
http://blogs.technet.com/b/exchange/archive/2014/12/09/exchange-releases-december-2014.aspx
Featured Post
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it.
The vast majority of email clients display l…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses
Course of the Month3 days, 13 hours left to enroll
691 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.