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analize dumpfile

Posted on 2014-12-12
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Last Modified: 2015-03-17
Hi,
Im having an issue with a laptop running windows 8.1, I receive almost everyday a bluescreen with the following error,
Kernel Data_inpage_error.
I have already ran diagnostics for the hard drive and the RAM memory modules, they were both fine. now I have the dump file from that computer to see what is causing this crash, but it seems I cant analyze it on my computer. should the analysis be made on the originating computer? what is the correct procedure to analyze it.
Thanks for your help.
Regards,
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Question by:Diego_Jaen
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16 Comments
 
LVL 4

Expert Comment

by:hulsebosch
ID: 40496726
You can export the dump file anywhere you want.

Here's a nice tutorial:
http://www.instructables.com/id/How-to-Analyze-a-BSOD-Crash-Dump/
0
 

Author Comment

by:Diego_Jaen
ID: 40496968
Thanks for your help, I am getting the following:
BugCheck 7A, {fffff6e800120ec0, ffffffffc000003f, 92853be0, ffffd000241d8000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3177f )

any idea what this means?

Thanks in advanced
Regards,
0
 
LVL 4

Expert Comment

by:hulsebosch
ID: 40497206
Does Blue screen appear in safe mode as well?

I suggest to run chkdsk
Next to that, update all drivers where possible.
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LVL 6

Expert Comment

by:Rob G
ID: 40497229
Error "Kernel Data_inpage_error." is usually caused by defective RAM.
But! That being said..
Download Memtest and give it a shot..

http://www.memtest86.com/


The other portion of the error is less clear..
which can be caused simply by hardware failure or driver issues.
Did this machine come with windows 8.1 originally?
or was it an XP upgrade?
0
 

Author Comment

by:Diego_Jaen
ID: 40497307
Hello,
thanks for all the input, I have tried running a chkdsk and if went through fine, also ran the OEM diagnostics for the RAM and it showed no errors, should I still give it a go with Memtest? its a 2 year old computer that came with windows 8 originally and was updated to 8.1 via the market place. I don't know if the error also happens in safe mode, it happens every other day so I haven't had the time to wait for it to happens using safe mode.
Thanks in advanced
Regards,
0
 
LVL 4

Expert Comment

by:hulsebosch
ID: 40497353
Another (easy) option is to run Piriform's  CCleaner. ( https://www.piriform.com/ccleaner)
 Just use the free version and check and repair the registry.
(Dont forget to backup first)

This can do miracles at times.
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LVL 93

Expert Comment

by:nobus
ID: 40497662
post the dmp file here; it may have more info
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LVL 56

Expert Comment

by:McKnife
ID: 40497958
If you have that bluescreen everday, there should be many dumpfiles. They are quickly analysed using the too bluescreenview. Download it, run it and quote the results like this:
Dump1: Kernel Data_inpage_error - ntkrnlmp.exe
Dump2: ...
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LVL 93

Expert Comment

by:nobus
ID: 40497986
i don't use that any more - often wrong results...
i use only windbg
0
 

Author Comment

by:Diego_Jaen
ID: 40503023
Hi, sorry for the late response, I only found 1 dump file and its about 700MB so I think its too big to upload here. ill try doing some registry reparations and see how that works out.
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 2000 total points
ID: 40503059
you can set the system to make smalll memory dumps:
right click mycomputer, select properties
in the left hand colums, select advanced options
now select restart settings - kernel memory dump, and select small dump
d
0
 

Author Comment

by:Diego_Jaen
ID: 40504973
thanks for the tip.
a few minutes ago the laptop rebooted and generated a small dump file
can you please check it out ?

thanks
121714-27859-01.dmp
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LVL 93

Assisted Solution

by:nobus
nobus earned 2000 total points
ID: 40505096
from the dmp, it seems you did an upgrade to 8.1 - correct?

then look in device manager if all devices are installed without error

if yes, look at this page, which had the same symptoms :  http://www.eightforums.com/bsod-crashes-debugging/44553-bsods-after-windows-8-1-update-1-install.html
0
 

Accepted Solution

by:
Diego_Jaen earned 0 total points
ID: 40662128
I found that the current AV solution was making the computer crash when the weekly deep scan ran. did a clean uninstall of AV solution and also looked for traces of previous AV solutions, I found some traces of ESET NOD 32 still there, although not on add remove programs. also did all windows updates. then I re-installed the current AV solution and haven't had any problems since.
0
 
LVL 93

Expert Comment

by:nobus
ID: 40662688
tx for feedback !
0
 

Author Closing Comment

by:Diego_Jaen
ID: 40669998
this solved the problem
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