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analize dumpfile

Posted on 2014-12-12
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Last Modified: 2015-03-17
Hi,
Im having an issue with a laptop running windows 8.1, I receive almost everyday a bluescreen with the following error,
Kernel Data_inpage_error.
I have already ran diagnostics for the hard drive and the RAM memory modules, they were both fine. now I have the dump file from that computer to see what is causing this crash, but it seems I cant analyze it on my computer. should the analysis be made on the originating computer? what is the correct procedure to analyze it.
Thanks for your help.
Regards,
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Question by:Diego_Jaen
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by:hulsebosch
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You can export the dump file anywhere you want.

Here's a nice tutorial:
http://www.instructables.com/id/How-to-Analyze-a-BSOD-Crash-Dump/
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Author Comment

by:Diego_Jaen
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Thanks for your help, I am getting the following:
BugCheck 7A, {fffff6e800120ec0, ffffffffc000003f, 92853be0, ffffd000241d8000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3177f )

any idea what this means?

Thanks in advanced
Regards,
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by:hulsebosch
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Does Blue screen appear in safe mode as well?

I suggest to run chkdsk
Next to that, update all drivers where possible.
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by:Rob G
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Error "Kernel Data_inpage_error." is usually caused by defective RAM.
But! That being said..
Download Memtest and give it a shot..

http://www.memtest86.com/


The other portion of the error is less clear..
which can be caused simply by hardware failure or driver issues.
Did this machine come with windows 8.1 originally?
or was it an XP upgrade?
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Author Comment

by:Diego_Jaen
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Hello,
thanks for all the input, I have tried running a chkdsk and if went through fine, also ran the OEM diagnostics for the RAM and it showed no errors, should I still give it a go with Memtest? its a 2 year old computer that came with windows 8 originally and was updated to 8.1 via the market place. I don't know if the error also happens in safe mode, it happens every other day so I haven't had the time to wait for it to happens using safe mode.
Thanks in advanced
Regards,
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by:hulsebosch
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Another (easy) option is to run Piriform's  CCleaner. ( https://www.piriform.com/ccleaner)
 Just use the free version and check and repair the registry.
(Dont forget to backup first)

This can do miracles at times.
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by:nobus
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post the dmp file here; it may have more info
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by:McKnife
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If you have that bluescreen everday, there should be many dumpfiles. They are quickly analysed using the too bluescreenview. Download it, run it and quote the results like this:
Dump1: Kernel Data_inpage_error - ntkrnlmp.exe
Dump2: ...
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by:nobus
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i don't use that any more - often wrong results...
i use only windbg
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by:Diego_Jaen
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Hi, sorry for the late response, I only found 1 dump file and its about 700MB so I think its too big to upload here. ill try doing some registry reparations and see how that works out.
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Assisted Solution

by:nobus
nobus earned 500 total points
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you can set the system to make smalll memory dumps:
right click mycomputer, select properties
in the left hand colums, select advanced options
now select restart settings - kernel memory dump, and select small dump
d
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Author Comment

by:Diego_Jaen
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thanks for the tip.
a few minutes ago the laptop rebooted and generated a small dump file
can you please check it out ?

thanks
121714-27859-01.dmp
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Assisted Solution

by:nobus
nobus earned 500 total points
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from the dmp, it seems you did an upgrade to 8.1 - correct?

then look in device manager if all devices are installed without error

if yes, look at this page, which had the same symptoms :  http://www.eightforums.com/bsod-crashes-debugging/44553-bsods-after-windows-8-1-update-1-install.html
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Diego_Jaen earned 0 total points
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I found that the current AV solution was making the computer crash when the weekly deep scan ran. did a clean uninstall of AV solution and also looked for traces of previous AV solutions, I found some traces of ESET NOD 32 still there, although not on add remove programs. also did all windows updates. then I re-installed the current AV solution and haven't had any problems since.
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by:nobus
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tx for feedback !
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Author Closing Comment

by:Diego_Jaen
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this solved the problem
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