Solved

Barracuda Message Archiver Journal Account IMAP authentication failure

Posted on 2014-12-12
4
266 Views
Last Modified: 2015-01-20
Hi,

We have a journal account on exchange and it was connected to Barracuda Message Archiver. Now the archiver complains it cannot connect to exchange. "Invalid Username or Password". I checked the password on our OWA and its working fine. Check the IMAP settings on exchange and they are all according to Barracuda KB. I called Barracuda and they said its something to do with the exchange authentication. I have no clue what to do next. Authentication on Exchange is configured as Plain text basic authentication.

Please help.

Thank you.
0
Comment
Question by:Sajith Silva
  • 3
4 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 40499717
I had a chat with Barracuda support right now regarding that, and the issue can be resolved by doing the following (in EMC):
- Go to "Server Configuration"
- Go to "Client Access"
- Open the register labelled "POP3 and IMAP"
- Right-click POP3 and open the properties
- Open the "Authentication"-tab
- I assume the last option is checked (Secure logon). You need to change that to "Plain text"; after that the BMA retrieves the messages.

Attention: If you see the error in your web administration console, it will disappear as soon as all messages in the journaling mailbox are retrieved.
0
 

Accepted Solution

by:
Sajith Silva earned 0 total points
ID: 40499906
I have tried that. We were using IMAP and it was working fine until last Wednesday. Barracuda suggesting to implement Push method rather than Pull using IMAP. My journal mailbox is filling up and I wanna sort this out before I implement the Push method.
0
 

Author Comment

by:Sajith Silva
ID: 40552984
We have configured push method on our Exchange to communicate with Barracuda.
0
 

Author Closing Comment

by:Sajith Silva
ID: 40559356
Barracuda suggested solution.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now