Solved

Barracuda Message Archiver Journal Account IMAP authentication failure

Posted on 2014-12-12
4
317 Views
Last Modified: 2015-01-20
Hi,

We have a journal account on exchange and it was connected to Barracuda Message Archiver. Now the archiver complains it cannot connect to exchange. "Invalid Username or Password". I checked the password on our OWA and its working fine. Check the IMAP settings on exchange and they are all according to Barracuda KB. I called Barracuda and they said its something to do with the exchange authentication. I have no clue what to do next. Authentication on Exchange is configured as Plain text basic authentication.

Please help.

Thank you.
0
Comment
Question by:Sajith Silva
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 40499717
I had a chat with Barracuda support right now regarding that, and the issue can be resolved by doing the following (in EMC):
- Go to "Server Configuration"
- Go to "Client Access"
- Open the register labelled "POP3 and IMAP"
- Right-click POP3 and open the properties
- Open the "Authentication"-tab
- I assume the last option is checked (Secure logon). You need to change that to "Plain text"; after that the BMA retrieves the messages.

Attention: If you see the error in your web administration console, it will disappear as soon as all messages in the journaling mailbox are retrieved.
0
 

Accepted Solution

by:
Sajith Silva earned 0 total points
ID: 40499906
I have tried that. We were using IMAP and it was working fine until last Wednesday. Barracuda suggesting to implement Push method rather than Pull using IMAP. My journal mailbox is filling up and I wanna sort this out before I implement the Push method.
0
 

Author Comment

by:Sajith Silva
ID: 40552984
We have configured push method on our Exchange to communicate with Barracuda.
0
 

Author Closing Comment

by:Sajith Silva
ID: 40559356
Barracuda suggested solution.
0

Featured Post

Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Archiving/Deleting Old E-Mail boxes 4 57
Exchange Certification Training 5 62
PowerShell:  foreach where object notmatch? 17 84
smooth change in outlook from IMAP to POP 24 72
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question