Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Barracuda Message Archiver Journal Account IMAP authentication failure

Posted on 2014-12-12
4
Medium Priority
?
360 Views
Last Modified: 2015-01-20
Hi,

We have a journal account on exchange and it was connected to Barracuda Message Archiver. Now the archiver complains it cannot connect to exchange. "Invalid Username or Password". I checked the password on our OWA and its working fine. Check the IMAP settings on exchange and they are all according to Barracuda KB. I called Barracuda and they said its something to do with the exchange authentication. I have no clue what to do next. Authentication on Exchange is configured as Plain text basic authentication.

Please help.

Thank you.
0
Comment
Question by:Sajith Silva
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 40499717
I had a chat with Barracuda support right now regarding that, and the issue can be resolved by doing the following (in EMC):
- Go to "Server Configuration"
- Go to "Client Access"
- Open the register labelled "POP3 and IMAP"
- Right-click POP3 and open the properties
- Open the "Authentication"-tab
- I assume the last option is checked (Secure logon). You need to change that to "Plain text"; after that the BMA retrieves the messages.

Attention: If you see the error in your web administration console, it will disappear as soon as all messages in the journaling mailbox are retrieved.
0
 

Accepted Solution

by:
Sajith Silva earned 0 total points
ID: 40499906
I have tried that. We were using IMAP and it was working fine until last Wednesday. Barracuda suggesting to implement Push method rather than Pull using IMAP. My journal mailbox is filling up and I wanna sort this out before I implement the Push method.
0
 

Author Comment

by:Sajith Silva
ID: 40552984
We have configured push method on our Exchange to communicate with Barracuda.
0
 

Author Closing Comment

by:Sajith Silva
ID: 40559356
Barracuda suggested solution.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question