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Outlook 2013 missing emails

Posted on 2014-12-13
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Last Modified: 2016-06-16
User reported that since upgrading to 2013 office emails will just go away. She can do a search and normally locate them. She can see them on OWA . Example is that she was writing an email and had to go switch to another program instead of the email saving to her drafts or staying open it will just go away. She has been able to run a search and locate the email but would like to know if there is way for this to work as it did in Office 2010?
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Question by:mwyan06
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John Hurst earned 2000 total points
ID: 40498504
You can search for emails in Outlook 2013 the very same way as for Outlook 2010. Further, I have been running Outlook 2013 on one machine in parallel with Outlook 2010 on a different machine. Neither machine loses emails. Outlook 2010 and 2013 operate the same way.

She can see them on OWA  <-- Means the emails are not lost

Has the person put rules in place and sorted them to a folder they forgot about?

Is the Outlook 2013 Junk Folder enabled? and are "missing" emails in the junk folder.

Make sure emails are safe either in Exchange or by backing up the PST file. Then close Outlook, go to Control Panel, Mail and delete the Outlook Profile. Restart the computer, make a new Outlook Profile in Control Panel, Mail, start up Outlook and set it up. Test
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by:mwyan06
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