Solved

windows 8 not prompting for pin

Posted on 2014-12-13
7
130 Views
Last Modified: 2014-12-29
when logging on to windows 8, or 8.1, not sure which one it is,
the user used to only log in with the PIN, but now, it's not prompting the use to enter the PIN.
It's only showing the password, but the user does not know the password.

Anything I can do to get into her computer?
0
Comment
Question by:afacts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 80

Accepted Solution

by:
David Johnson, CD, MVP earned 167 total points
ID: 40498516
go here to reset the account: https://account.live.com/resetpassword.aspx
0
 

Author Comment

by:afacts
ID: 40498531
But the user does not remember her password, isn't that needed?
0
 
LVL 10

Assisted Solution

by:10023
10023 earned 167 total points
ID: 40498534
Here are two links that might help...one is from microsoft
http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8
*******************************************************

and the other link is "I can't vouch for" but I have used programs like this on previous versions.  If You can access the files on boot you can blank your password....
https://4sysops.com/archives/reset-windows-8-1-password-with-the-free-tool-ntpasswd/
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 40498545
no the previous password is not needed just have to supply enough information
0
 
LVL 24

Assisted Solution

by:VB ITS
VB ITS earned 166 total points
ID: 40498812
To elaborate, the link David has posted is to reset the password for a Microsoft Account. Use this only if your user signs into their Windows 8 machine using a Microsoft Account. You don't need to know the old password, it is the password reset form for Microsoft Accounts.

If they are using a local account then download the Bootable CD image from this link, burn it to a CD, then boot from this CD. It should then allow you to reset the password to the local account.

Walkthrough for this tool can be found here if you need help or want to see how it works before trying to use it: http://pogostick.net/~pnh/ntpasswd/walkthrough.html

I've used this tool many, many times and it's worked each time I needed to reset a password.
0
 

Author Comment

by:afacts
ID: 40500826
Thanks, I'll try it on Friday, as I don't have access to the laptop until then.
0
 

Author Closing Comment

by:afacts
ID: 40522894
Thanks everyone, looks like the user tried her microsoft email account and that worked.
0

Featured Post

Secure Your Active Directory - April 20, 2017

Active Directory plays a critical role in your company’s IT infrastructure and keeping it secure in today’s hacker-infested world is a must.
Microsoft published 300+ pages of guidance, but who has the time, money, and resources to implement? Register now to find an easier way.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question