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windows 8 not prompting for pin

when logging on to windows 8, or 8.1, not sure which one it is,
the user used to only log in with the PIN, but now, it's not prompting the use to enter the PIN.
It's only showing the password, but the user does not know the password.

Anything I can do to get into her computer?
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Dan
Asked:
Dan
3 Solutions
 
David Johnson, CD, MVPOwnerCommented:
go here to reset the account: https://account.live.com/resetpassword.aspx
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DanNetwork EngineerAuthor Commented:
But the user does not remember her password, isn't that needed?
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10023Web site maintenance and designCommented:
Here are two links that might help...one is from microsoft
http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8
*******************************************************

and the other link is "I can't vouch for" but I have used programs like this on previous versions.  If You can access the files on boot you can blank your password....
https://4sysops.com/archives/reset-windows-8-1-password-with-the-free-tool-ntpasswd/
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David Johnson, CD, MVPOwnerCommented:
no the previous password is not needed just have to supply enough information
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VB ITSSpecialist ConsultantCommented:
To elaborate, the link David has posted is to reset the password for a Microsoft Account. Use this only if your user signs into their Windows 8 machine using a Microsoft Account. You don't need to know the old password, it is the password reset form for Microsoft Accounts.

If they are using a local account then download the Bootable CD image from this link, burn it to a CD, then boot from this CD. It should then allow you to reset the password to the local account.

Walkthrough for this tool can be found here if you need help or want to see how it works before trying to use it: http://pogostick.net/~pnh/ntpasswd/walkthrough.html

I've used this tool many, many times and it's worked each time I needed to reset a password.
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DanNetwork EngineerAuthor Commented:
Thanks, I'll try it on Friday, as I don't have access to the laptop until then.
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DanNetwork EngineerAuthor Commented:
Thanks everyone, looks like the user tried her microsoft email account and that worked.
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