Solved

windows 8 not prompting for pin

Posted on 2014-12-13
7
127 Views
Last Modified: 2014-12-29
when logging on to windows 8, or 8.1, not sure which one it is,
the user used to only log in with the PIN, but now, it's not prompting the use to enter the PIN.
It's only showing the password, but the user does not know the password.

Anything I can do to get into her computer?
0
Comment
Question by:afacts
7 Comments
 
LVL 78

Accepted Solution

by:
David Johnson, CD, MVP earned 167 total points
ID: 40498516
go here to reset the account: https://account.live.com/resetpassword.aspx
0
 

Author Comment

by:afacts
ID: 40498531
But the user does not remember her password, isn't that needed?
0
 
LVL 10

Assisted Solution

by:10023
10023 earned 167 total points
ID: 40498534
Here are two links that might help...one is from microsoft
http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8
*******************************************************

and the other link is "I can't vouch for" but I have used programs like this on previous versions.  If You can access the files on boot you can blank your password....
https://4sysops.com/archives/reset-windows-8-1-password-with-the-free-tool-ntpasswd/
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 40498545
no the previous password is not needed just have to supply enough information
0
 
LVL 24

Assisted Solution

by:VB ITS
VB ITS earned 166 total points
ID: 40498812
To elaborate, the link David has posted is to reset the password for a Microsoft Account. Use this only if your user signs into their Windows 8 machine using a Microsoft Account. You don't need to know the old password, it is the password reset form for Microsoft Accounts.

If they are using a local account then download the Bootable CD image from this link, burn it to a CD, then boot from this CD. It should then allow you to reset the password to the local account.

Walkthrough for this tool can be found here if you need help or want to see how it works before trying to use it: http://pogostick.net/~pnh/ntpasswd/walkthrough.html

I've used this tool many, many times and it's worked each time I needed to reset a password.
0
 

Author Comment

by:afacts
ID: 40500826
Thanks, I'll try it on Friday, as I don't have access to the laptop until then.
0
 

Author Closing Comment

by:afacts
ID: 40522894
Thanks everyone, looks like the user tried her microsoft email account and that worked.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With Windows evolving further, the built-in protective mechanisms get better and better. Still, Microsoft is not very good at introducing those to the technical community. This article is about a new bitlocker functionality that could revolutionize …
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now