Solved

windows 8 not prompting for pin

Posted on 2014-12-13
7
128 Views
Last Modified: 2014-12-29
when logging on to windows 8, or 8.1, not sure which one it is,
the user used to only log in with the PIN, but now, it's not prompting the use to enter the PIN.
It's only showing the password, but the user does not know the password.

Anything I can do to get into her computer?
0
Comment
Question by:afacts
7 Comments
 
LVL 79

Accepted Solution

by:
David Johnson, CD, MVP earned 167 total points
ID: 40498516
go here to reset the account: https://account.live.com/resetpassword.aspx
0
 

Author Comment

by:afacts
ID: 40498531
But the user does not remember her password, isn't that needed?
0
 
LVL 10

Assisted Solution

by:10023
10023 earned 167 total points
ID: 40498534
Here are two links that might help...one is from microsoft
http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8
*******************************************************

and the other link is "I can't vouch for" but I have used programs like this on previous versions.  If You can access the files on boot you can blank your password....
https://4sysops.com/archives/reset-windows-8-1-password-with-the-free-tool-ntpasswd/
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 40498545
no the previous password is not needed just have to supply enough information
0
 
LVL 24

Assisted Solution

by:VB ITS
VB ITS earned 166 total points
ID: 40498812
To elaborate, the link David has posted is to reset the password for a Microsoft Account. Use this only if your user signs into their Windows 8 machine using a Microsoft Account. You don't need to know the old password, it is the password reset form for Microsoft Accounts.

If they are using a local account then download the Bootable CD image from this link, burn it to a CD, then boot from this CD. It should then allow you to reset the password to the local account.

Walkthrough for this tool can be found here if you need help or want to see how it works before trying to use it: http://pogostick.net/~pnh/ntpasswd/walkthrough.html

I've used this tool many, many times and it's worked each time I needed to reset a password.
0
 

Author Comment

by:afacts
ID: 40500826
Thanks, I'll try it on Friday, as I don't have access to the laptop until then.
0
 

Author Closing Comment

by:afacts
ID: 40522894
Thanks everyone, looks like the user tried her microsoft email account and that worked.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Problem I recently had a lot of trouble with File Explorer hanging on my personal computer running Windows 8.1. It's important to note that this isn't Internet Explorer. This was happening when I attempted to access a local network location where I…
No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now