Citrix GotoAssist Setup and Configuration

Posted on 2014-12-14
Last Modified: 2014-12-18
I have seen Citrix Gotoassist used by Helpdesk in some companies I have visited, and would like to use it in my company.

I need to know if GotoAssist requires a Server to install it on ? and how do you set it up and configure it so that HelpDesk users can start using it?

I have also realized that there are GotoAssist and GotoAssist Expert versions, what is the difference ?

Any help will be very much appreciated.

Thank you
Question by:jskfan
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
LVL 25

Assisted Solution

by:Sekar Chinnakannu
Sekar Chinnakannu earned 250 total points
ID: 40499452
GotoAssist is a tool where it use for remote support and monitoring.
GotoAssist Expert is a tool you can host support session and unattended support computers.Attached the doc which helps you to configure the same
LVL 24

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 250 total points
ID: 40500089
GoTo Solutions (GoTo Meeting, GoTo MyPC, GoTo Webinar and GoTo Assist also) are online Tools Like Teamviewer or WebEx.
You Need to open your Firewall for your Helpdesk and the Clients to connect the Broker-Servers.
You may use it completely within the browser or with an Help-Desk-App installed. But you don't need a Server.
Clients install a small plugin to allow the Access, so at some hardened Clients this don't work ... try it as described at the PDF from Sekar.

Author Comment

ID: 40500501
With WebEx, end user will type or copy/paste URL sent by Tech Support through email, then proceed until Tech Support will be able to reach end user workstation.
With GotoAssist in LAN support, I have seen HelpDesk users asking end users the whole  or part of  computer name in the domain, then helpdesk will type it on an empty field on go to assist. The Gotoassist will display all computers that start with name provided by end user  in case only part of the name provided. Then Helpdesk will confirm the name of the computer with end user, and will be able to remote to end user desktop.

So in the Administrator side, other than installing GotoAssist on each HelpDesk users, what else the Administrator has to configure so that GotoAssist will be able to Discover the computers in Active Directory ??

Thank you
PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

LVL 25

Assisted Solution

by:Sekar Chinnakannu
Sekar Chinnakannu earned 250 total points
ID: 40501901
I don't think it has ability to discover computers from active directory,
LVL 24

Accepted Solution

Dirk Kotte earned 250 total points
ID: 40502116
i think you have seen "GoTo Assist - Remotesupport"
here you can rollout the (possible preconfigured) Connection Agent to your Computers. These appear at the List within the GoToAssist-Expert (Helpdesk-Tool) and you are able to search from these list.
But the devices (and the Helpdesk-tool) keeps connected to the Citrix-broker-Server.


I don't know "in house - offline Tools" from Citrix-online.

Author Closing Comment

ID: 40508220
I will check it later
Thank you Guys!

Featured Post

Turn Insights Into Action

You’ve already invested in ITSM tools, chat applications, automation utilities, and more. Fortify these solutions with intelligent communications so you can drive business processes forward.

With xMatters, you'll never miss a beat.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are client relationship the only driver of a successful MSP? While important, client relationships are only one component. Learn how else MSPs can broaden their horizon and differentiate themselves.
We asked our MSP customer base what their favorite tools were and how they help them serve clients. We focused our questions on favorite tools in the following categories: >PSA tools >RMM tools >Alert management tools >Communication tools and Mo…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question