Citrix GotoAssist Setup and Configuration

I have seen Citrix Gotoassist used by Helpdesk in some companies I have visited, and would like to use it in my company.

I need to know if GotoAssist requires a Server to install it on ? and how do you set it up and configure it so that HelpDesk users can start using it?

I have also realized that there are GotoAssist and GotoAssist Expert versions, what is the difference ?

Any help will be very much appreciated.

Thank you

CitrixRemote AccessIT Administration

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jskfan

8/22/2022 - Mon

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Sekar Chinnakannu

12/14/2014

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Dirk Kotte

12/15/2014

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jskfan

12/15/2014

ASKER

With WebEx, end user will type or copy/paste URL sent by Tech Support through email, then proceed until Tech Support will be able to reach end user workstation.

With GotoAssist in LAN support, I have seen HelpDesk users asking end users the whole or part of computer name in the domain, then helpdesk will type it on an empty field on go to assist. The Gotoassist will display all computers that start with name provided by end user in case only part of the name provided. Then Helpdesk will confirm the name of the computer with end user, and will be able to remote to end user desktop.

So in the Administrator side, other than installing GotoAssist on each HelpDesk users, what else the Administrator has to configure so that GotoAssist will be able to Discover the computers in Active Directory ??

Thank you

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Sekar Chinnakannu

12/15/2014

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